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House of Travel Tauranga: The Crossing

Let’s connect

2 Taurikura Drive, Tauriko
Tauranga
Bay of Plenty
3171
Monday
9:00am - 5:00pm
Tuesday
9:00am - 5:00pm
Wednesday
9:00am - 5:00pm
Thursday
9:00am - 5:00pm
Friday
9:00am - 5:00pm
Saturday
Closed
Sunday
Closed

Welcome to House of Travel The Crossing

Nothing is ever too large or too small for our team and we’ve got a gold mine of ideas and tips to make your holiday or travel experiences better than you’d ever imagined.

We believe in the power of human connection to create the best holidays, someone who knows you and knows travel, and we have an unbeatable network of travel partners.

We live, breathe and dream travel (you might say we’re addicted!) - so wherever’s next on your must-visit list, you can bet at least one of our team has either been there, or sent someone there.

We understand that planning a trip now requires an even greater pool of knowledge, experience, and time to ensure the best outcome, and we’re with you every step of the way.

We also know your down time is precious and we think everyone deserves the best holiday possible.

That’s why we promise that if a curveball gets thrown your way, we’ll get it sorted for you, so you can relax and get on with enjoying your holiday.

When it comes to making travel plans, we believe nothing beats being able to speak with your own personal travel advisor face to face. So, if you’re ready to chat about your plans and dreams, simply give us a call to make an instore appointment - that way we can guarantee you uninterrupted time to discuss your holiday plans with one our experienced globe-trotting travel gurus.

But we recognise that getting together in person isn’t always possible, so if you’re unable to make it instore, we can always meet with you virtually (via video appointment) - and best of all it’s easy! Or of course, you can still contact us by email or phone.

It’s your holiday, and the way you choose to plan it, is entirely up to you - we’re ready when you are.

Tanya Aitken
Owner Operator



Meet the team

Travel fuels my soul, the experiences, the opportunities, the culture, the adventures, I have been lucky enough to have a career that is a labour of love. Planning holidays with a high degree of skill, attention and knowledge has become my trade mark.
Travel fuels my soul, the experiences, the opportunities, the culture, the adventures, I have been lucky enough to have a career that is a labour of love. Planning holidays with a high degree of skill, attention and knowledge has become my trade mark.
Even after 25 years in travel, I still feel that child-like giddy excitement whenever I travel. I'm constantly looking for new ways to feed my wanderlust, and I love that I get to inspire people's adventures, and help to create the best holiday. I'm literally obsessed by travel, and looking for new ways to feed not only my wanderlust, but that of my clients. It's the desire to see new places, meet new people, and experience those once in a lifetime pinch yourself moments.
Even after 25 years in travel, I still feel that child-like giddy excitement whenever I travel. I'm constantly looking for new ways to feed my wanderlust, and I love that I get to inspire people's adventures, and help to create the best holiday. I'm literally obsessed by travel, and looking for new ways to feed not only my wanderlust, but that of my clients. It's the desire to see new places, meet new people, and experience those once in a lifetime pinch yourself moments.
After 30 years selling travel, its still a buzz creating fabulous holidays, watching my clients anticipation and being apart of the planning, knowing the excitement they have towards their journey and of course hearing all about it when they return ... It's almost as good as being on the trip with them!
After 30 years selling travel, its still a buzz creating fabulous holidays, watching my clients anticipation and being apart of the planning, knowing the excitement they have towards their journey and of course hearing all about it when they return ... It's almost as good as being on the trip with them!
I love creating memorable experiences! A Wedding and Special Events Coordinator of the South Pacific. Having been involved in all areas of travel and hospitality industry, my knowledge and passion of culture and soul foods bringing comfort and warmth to your travel experience.
I love creating memorable experiences! A Wedding and Special Events Coordinator of the South Pacific. Having been involved in all areas of travel and hospitality industry, my knowledge and passion of culture and soul foods bringing comfort and warmth to your travel experience.
10 years in travel. I was “bitten by the travel bug” at age 15 on my first overseas trip. From there travel through South East Asia and New York cemented my love of visiting new places and experiencing new cultures. Travel was well and truly in my blood! I love working with people to make their dream come true. Bring your ideas to me and I'll work with you to turn these into a reality!
10 years in travel. I was “bitten by the travel bug” at age 15 on my first overseas trip. From there travel through South East Asia and New York cemented my love of visiting new places and experiencing new cultures. Travel was well and truly in my blood! I love working with people to make their dream come true. Bring your ideas to me and I'll work with you to turn these into a reality!
As your personal holiday builder I am here to take the stress out of your next holiday. Be it a family trip over the Tasman or romantic getaway to one of the sun soaked Pacific Islands, or maybe a bucket list destination trip.
As your personal holiday builder I am here to take the stress out of your next holiday. Be it a family trip over the Tasman or romantic getaway to one of the sun soaked Pacific Islands, or maybe a bucket list destination trip.
With a passion for adventure and a keen eye for detail, I’m always on the lookout for hidden gems, unique experiences and trending destinations. Whether you're looking for a thrill-seeking adventure or a peaceful escape into nature, I have the drive to help you plan the trip of a lifetime.
With a passion for adventure and a keen eye for detail, I’m always on the lookout for hidden gems, unique experiences and trending destinations. Whether you're looking for a thrill-seeking adventure or a peaceful escape into nature, I have the drive to help you plan the trip of a lifetime.

What our customers have to say

  • We cannot recommend Hayley and the team from HOT at the Tauranga Crossing enough. We found Hayley to be extremely professional and knowledgeable with our trip we booked to the UK. Hayley also went above and beyond when my husband fell sick while we were overseas and not able the travel home on the date booked. Hayley was a true advocate for us when it came to dealing with our insurance company and rescheduling our flights home. This is definitely the reason you should book through HOT for piece of mind, especially when things don’t quite go to plan. They even have a 24hr service meaning you can talk to one of the team in emergency situations, which we had to use due to the time difference. Thanks so much again to Hayley and team. Truly grateful 🙏
  • I have used Jazmin at HOT for numerous travel adventures now, she is super efficient, hugely knowledgeable and an all round star. She wraps travel packages perfectly and I would'nt go anywhere else. 5 star service always!
    Suzie
  • Amazing service, Wendy went above and beyond for us more than once. The rest of the team is also awesome. We wouldn’t use any other travel agency, these guys simply are the best and truly care. We are looking forward to many trips to come! Thank you again team!
    Ewelina
  • Jessica was extremely helpful and for filled all our requests with our bookings for up coming trip to Sydney to celebrate my wife's 80th birthday. She was very thorough and if there was something she wasn't 100 Percent sure about she checked with another senior agent. Her follow up also impressed us and we would have no hesitation in recommending her and HOT
    Peter
  • Prompt replies and worked through our requirements. Offered different suggestions and kept to our budget. Was available to talk to on the phone, as well as through email. Whole process was quick and easy and pleasant.
    Ellen
  • I want to say "thanks so very much", for you efforts and hard work. You have done a great job and it is really appreciated.
    Kerena
  • House of Travel have been incredible for us. Having to travel in COVID times they were with us every step, planning everything perfectly and having a bunch of alternate plan B's in case. Their knowledge and planning is A+++. Can't thank Tanya and her team enough. Travel agent Rockstars!!
    Glen
  • Tanya was absolutely amazing!! She was full of amazing advice and helped make our trip seamless. Tanya stayed in contact throughout the whole process and even while we were away and when I returned. We are so thankful for everything that Tanya did for us.
    Mandy

News and events

  • Travelex Banner

    FOREIGN EXCHANGE

    TRAVELEX WORLDWIDE MONEY

    You asked and we listened! We now have Travelex in-store here for all your foreign exchanged needs. They are open Monday-Friday 9:00am-4:30pm.

    Want to chat before popping in?
    You can contact them on 07-543-0441 or tvx1476@travelex.com
  • Slide 1

    Ever tried airplane karaoke?

    Swifties are taking the world by storm and especially Kiwis. Taylor Swift has finished one of her shows in Melbourne where Kiwis flying back home didn't let the energy dial down just yet. Passengers onboard the 4 hour NZ128 flight back home from Melbourne had one of Taylor's hits "Shake it Off" playing during the flight with the Eras concert goers were singing and standing during the flight.
  • Slide 2

    4 wheels or 2? Here's one of the best destinations to explore using a scooter!

    When you think Italy you probably think Ferrari. Well, we think you should choose... Vespa! Italy is home to one of the most historically beautiful countries and monuments in the world. Flying by in your Ferrari won't let you enjoy the views. Slow down and take it in with a 2-wheeled wonder. The urban streets filled with culture and the Italian countryside, either of which are perfectly suited for the iconic moped and is definitely a must-do on your bucket list.
  • Slide 3

    Kings Cross has a new boutique hotel opened in this iconic location.

    Sydney's iconic Coke sign has a new boutique hotel finally opened. The boutique hotel has lavish rooms with a hint of timeless heritage in a modern twist. The offered luxury is something to see. Hotel Indigo Potts Point is the name and it's taking Sydney by storm as it sits right behind the iconic "Coke sign" in Sydney. The hotel brings past and future together in a boutique and luxurious way.
  • 12 Feb

    New Maldives resort just 15 mins from international airport

    SO/ Maldives is opening a luxury resort in the heart of the islands of Maldives. It’s been the talk of the town as it’s only 15 minutes away from an International airport. The resort lies within the Emboodhoo Lagoon, with access to the Male Velana International Airport via speedboat. This luxury opportunity upholds amazing experience for couples and families looking to unwind and relax in style. The resort has a variety of suites with the classic overwater villa being a key feature.
  • 12 Feb 2

    Boring Museums? Not in Japan!

    One of Japan’s coolest museums recently reopened to public. teamLab’s digital art collective has an array of immersive art installations which operating using cutting-edge technology. International tourists are drawn to teamLab’s art exhibitions and museums for the awe-inspiring and memory making experiences. It’s a definite Must-Do!
  • 12 Feb 3

    Living life on the rails.

    The world’s most famous train has just opened a brand new route. Crossing from Paris to Portofino, the 2 day journey won’t only give you an experience of a lifetime, it will also set you back $8,500 one way. The heritage and prestige onboard the Venice Simplon-Orient-Express has never seen the Ligurian coast in its lifetime. It’s a once-in-a-lifetime experience which should not be overlooked.

Our travel stories

Postcard from Lord Howe Island

Lord Howe Island, NSW Australia.

A true hidden gem of the world unknown to many. I've always described it as stepping into its only eco climate, native flora and fauna with cascading cliff faces and No.1 world Hikes, Mount Gower. 

Postcard from Norfolk Islands

The past 14 years I returned to the island after a decade of living abroad to become the islands resident Wedding Planner with a venue in the heart of Burnt Pine. There isn't much I don't know about Norfolk...

Postcard from Gold Coast

I've frequented the Gold Coast many times over the years, lived in Brisbane for six years and completed school there.

Postcard from Tahiti

Tahiti is my favourite destination. I could feel our culture in my soul when I was there.

Postcards from Europe

Whether it's a Villa in the South of France, a River Cruise on the Rhine or a Coach Tour of Italy, Europe is the diverse destination that captures so many hearts! 


Postcard from Japan

What an incredible opportunity it was to visit Japan!  I traveled here in June 2019, with Wendy Wu Tours.  Japan is such a beautiful country filled with the most Incredible Scenery, Peaceful Temples and Shrines, Exciting Cities and Delicious Food.  

Postcards from Sri Lanka

If you're looking for a destination that is still somewhat untouched by too many tourists then Sri Lanka is the place for you. Such a diverse country!  


Postcards from New York

To Celebrate Ten years with House of Travel in Papamoa, a few of us packed our Winter Woolies and headed to The Big Apple for a week in December 2014.  Visiting New York at this time of year was fantastic! 


Postcards from Cambodia

Cruising on the Mekong meant that you get to see a lot of Cambodia in total comfort.  Seeing life on the river and how the Cambodian people live was very interesting, and travelling with Avalon Waterways was just the icing on the cake, they sure do know how to look after their guests!

Myanmar - My advice - go now!

I'd literally jump at the chance to go back to Myanmar (formally known as Burma) again! The food is to die for, the beaches are beautiful, and it’s so steeped in history and rich culture. 

Postcards from France

I am seriously in love with France, be it the Glitz of Paris, The charming villages of Rural France, be it Provence, Burgundy, coastal or inland I just can't seem too every have enough time here.

Postcards from Africa

AFRICA was a life long dream to experience real wilderness, and when we finally got there it exceeded everything I could have imagined. 

Postcards from the Maldives

Club Med Maldives Kani, May 2016

Arriving into Male airport was an experience in itself, as we arrived via Singapore Airlines straight to our water taxi (located at the airport) that transported us by moonlight to our Clubmed bungalow, set within this garden island close to the waters edge. Upon waking in the morning I loved exploring our island oasis, with turquoise waters and pure white sand.  

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