House of Travel Tauranga: The Crossing

Let’s connect

+64 7-543-9141 thecrossing@hot.co.nz

2 Taurikura Drive, Tauriko

Tauranga

Bay of Plenty

3171

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Monday

9:00am - 5:00pm

Tuesday

9:00am - 5:00pm

Wednesday

9:00am - 5:00pm

Thursday

9:00am - 5:00pm

Friday

9:00am - 5:00pm

Saturday

Closed

Sunday

Closed

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Book a video appointment

Enquire now

Welcome to House of Travel The Crossing

Nothing is ever too large or too small for our team and we’ve got a gold mine of ideas and tips to make your holiday or travel experiences better than you’d ever imagined.

We believe in the power of human connection to create the best holidays, someone who knows you and knows travel, and we have an unbeatable network of travel partners.

We live, breathe and dream travel (you might say we’re addicted!) - so wherever’s next on your must-visit list, you can bet at least one of our team has either been there, or sent someone there.

We understand that planning a trip now requires an even greater pool of knowledge, experience, and time to ensure the best outcome, and we’re with you every step of the way.

We also know your down time is precious and we think everyone deserves the best holiday possible.

That’s why we promise that if a curveball gets thrown your way, we’ll get it sorted for you, so you can relax and get on with enjoying your holiday.

When it comes to making travel plans, we believe nothing beats being able to speak with your own personal travel advisor face to face. So, if you’re ready to chat about your plans and dreams, simply give us a call to make an instore appointment - that way we can guarantee you uninterrupted time to discuss your holiday plans with one our experienced globe-trotting travel gurus.

But we recognise that getting together in person isn’t always possible, so if you’re unable to make it instore, we can always meet with you virtually (via video appointment) - and best of all it’s easy! Or of course, you can still contact us by email or phone.

It’s your holiday, and the way you choose to plan it, is entirely up to you - we’re ready when you are.

Tanya Aitken

Owner Operator

Meet the team

Tanya Aitken

Owner Operator

Explore Profile

Travel fuels my soul, the experiences, the opportunities, the culture, the adventures, I have been lucky enough to have a career that is a labour of love. Planning holidays with a high degree of skill, attention and knowledge has become my trade mark.

Wendy Harrison

Retail Manager

Explore Profile

Even after 29 years in travel, I still feel that child-like giddy excitement whenever I travel. I'm constantly looking for new ways to feed my wanderlust, and I love that I get to inspire people's adventures, and help to create the best holiday.

Hayley Mundy

Travel Consultant

Explore Profile

After 30 years selling travel, its still a buzz creating fabulous holidays, watching my clients anticipation and being apart of the planning, knowing the excitement they have towards their journey and of course hearing all about it when they return ... It's almost as good as being on the trip with them!

Anna Lewis

Travel Consultant

Explore Profile

10 years in travel. I was “bitten by the travel bug” at age 15 on my first overseas trip. From there travel through South East Asia and New York cemented my love of visiting new places and experiencing new cultures.

Courtney Cameron

Travel Consultant

Explore Profile

As your personal holiday builder I am here to take the stress out of your next holiday. Be it a family trip over the Tasman or romantic getaway to one of the sun soaked Pacific Islands, or maybe a bucket list destination trip.

Jazmin Pudney

Travel Consultant

Explore Profile

Travel creates happiness and I love to make people happy! I love all aspects of travel-adventure, food, culture, relaxation and most importantly making life long memories.

Jessica Osbourn

Travel Consultant

Explore Profile

With a passion for adventure and a keen eye for detail, I’m always on the lookout for hidden gems, unique experiences and trending destinations. Whether you're looking for a thrill-seeking adventure or a peaceful escape into nature, I have the drive to help you plan the trip of a lifetime.

Lisa Grunsell

Travel Consultant

Explore Profile

With over 30 years in the travel industry, I still get that same excitement when creating holidays for my clients.

Liz Sherry

Travel Consultant

Explore Profile

Hi, I’m Liz and as a second-generation travel agent, along with having life experiences and living offshore for 7 years I feel travel is in my blood. Travel excites me, it takes me out of my comfort zone, reconnects me & I’ll try to always have my next holiday planned before I come home from the one, I’m on.

What our customers have to say

I have used Jazmin at HOT for numerous travel adventures now, she is super efficient, hugely knowledgeable and an all round star. She wraps travel packages perfectly and I would'nt go anywhere else. 5 star service always!

Suzie
Amazing service, Wendy went above and beyond for us more than once. The rest of the team is also awesome. We wouldn’t use any other travel agency, these guys simply are the best and truly care. We are looking forward to many trips to come! Thank you again team!

Ewelina
Jessica was extremely helpful and for filled all our requests with our bookings for up coming trip to Sydney to celebrate my wife's 80th birthday. She was very thorough and if there was something she wasn't 100 Percent sure about she checked with another senior agent. Her follow up also impressed us and we would have no hesitation in recommending her and HOT

Peter
Prompt replies and worked through our requirements. Offered different suggestions and kept to our budget. Was available to talk to on the phone, as well as through email. Whole process was quick and easy and pleasant.

Ellen
I want to say "thanks so very much", for you efforts and hard work. You have done a great job and it is really appreciated.

Kerena
House of Travel have been incredible for us. Having to travel in COVID times they were with us every step, planning everything perfectly and having a bunch of alternate plan B's in case. Their knowledge and planning is A+++. Can't thank Tanya and her team enough. Travel agent Rockstars!!

Glen
Tanya was absolutely amazing!! She was full of amazing advice and helped make our trip seamless. Tanya stayed in contact throughout the whole process and even while we were away and when I returned. We are so thankful for everything that Tanya did for us.

Mandy
We had a wonderful time in Tasmania. The self drive package you put together for us worked extremely well. Everything fell into place beautifully and we were more than happy. We so enjoyed hiking at Cradle Mountain with such beautiful scenery. Our accommodation at the Cradle Mountain Hotel was amazing - very comfortable room & helpful staff. All accommodation was very good. We felt this trip was very good value for money and would recommend it to others. Thanks once again.

Lois & Kevin
Dear Hayley, we wanted to express our gratitude for your exceptional service in organizing our recent Fiji holiday. Your patience, insightful suggestions, and swift booking process made all the difference. When unexpected circumstances arose on our way to the airport, your prompt reorganization saved the day. We truly appreciate your dedication and professionalism. We'll definitely be returning to Hayley at House of Travel - The Crossing for our future adventures.

Roger & Maria
We arrived home three weeks ago from our two month trip overseas. We spent five weeks in Switzerland; a week long Rhine River Cruise from Basel in Switzerland, ending in Amsterdam; and nine days in British Colombia, Canada. It was not an easy itinerary to put together but the travel arrangements Hayley organised for us were seamless. Hayley's input and advice was very valuable. It was a trip of a lifetime for us and we are very grateful to Hayley for her expertise.

Rod & Isabella
When it comes to travel, Hayley Mundy at House of Travel is our expert planner, organiser and activator. We have once again been privileged to have our holiday options suggested, accepted and booked by Hayley. When it came to Vietnam, Hayley organised personal English-speaking guides for our eight-night stay. Invariably, they turned out in the end to be much like friends who just wanted us to have the best possible experience. Love the work and understanding that Hayley puts into our holidays, can't ask for better!

Rod & Joy
Can't recommend Courtney at House of Travel - The Crossing highly enough. Efficient, friendly, knowledgeable and always goes the extra mile! Simple the best.

Melody Jones
We booked a package deal to Fiji. The service from Courtney was smooth and seamless with good communication throughout.

Candy Morley
Thank you Courtney from house of Travel The Crossing. We had a great holiday everything went smoothly and we love our Indian Pacific train journey from Perth to Sydney. Would definitely recommend House of Travel the Crossing and the train trip to others. We will be using both Courtney and House of Travel again in the future for our travel advice.

Joan and David Bathe-Taylor
This is the second holiday that we have booked with Courtney and also the second seamless flight experience we have had. Courtney listens to understand, is responsive and willing to make the extra effort when you are booking something a little different.

Clare Lawrence
My wife and I have used House of Travel several times for flights and cruises and consistently had flawless service. Courtney Cameron was super-efficient, she listened to our requirements and actioned everything she said she would promptly and regularly kept us informed on progress. I highly recommend Courtney and House of Travel to anyone thinking of traveling.

Harry & Evelyn
I planned and booked a trip with Jazmin Pudney, she was super knowledgeable and had lots of recommendations from her own experiences! Very friendly and helpful :)

Sam
I have had impeccable service by Jazmin, she is very prompt with her replies, informative and easy to communicate with. I will be recommending friends and family to her and will be back in contact with any future travel plans. Very happy customer.

Nadia
Very happy with the help and knowledge I received from Jazmin! Easy to talk to, fast replies with all the information I needed! I have now booked three separate holidays/trips through her.

Emily
Lisa really looked after our holiday plans from start to finish. We are so appreciative that she went the extra mile for us. We won’t hesitate to use Lisa and the House of Travel for our future holiday planning and would recommend them to anyone else.

Lesley

News and events

A GREAT BIG THANK YOU - #1 FOR CUSTOMER EXPERIENCE

We don’t like to brag, but we’re super proud to have been recognised as New Zealand’s number 1 brand for customer experience in Kantar’s Customer Leadership Index survey. This recognition means the world to us because they reflect our dedication to our customers, our customer first approach and enriching lives through travel.
FOREIGN EXCHANGE

TRAVELEX WORLDWIDE MONEY

You asked and we listened! We now have Travelex in-store here for all your foreign exchanged needs. They are open Monday-Friday 9:00am-4:30pm.

Want to chat before popping in?
You can contact them on 07-543-0441 or tvx1476@travelex.com
Disneyland's 70th Anniversary Celebration

Disneyland is gearing up to celebrate its 70th anniversary next year. Kicking off on May 16, 2025, celebrations at the "Happiest Place on Earth" will run through the summer of 2026. The festivities will include special décor, food and beverages, limited-time entertainment, and more.
Italy bans Airbnb self-check-ins

Travellers to Italy will have an extra step now as Airbnb rentals will no longer use lockboxes for self-check-in, following a new law aimed at enhancing security and preventing terrorism. Guests must now coordinate directly with their hosts for check-in.

Our travel stories

Postcard from Lord Howe Island

Carli Christian

Lord Howe Island, NSW Australia.

A true hidden gem of the world unknown to many. I've always described it as stepping into its only eco climate, native flora and fauna with cascading cliff faces and No.1 world Hikes, Mount Gower.

Postcard from Norfolk Islands

Carli Christian

The past 14 years I returned to the island after a decade of living abroad to become the islands resident Wedding Planner with a venue in the heart of Burnt Pine. There isn't much I don't know about Norfolk...

Postcard from Gold Coast

Carli Christian

I've frequented the Gold Coast many times over the years, lived in Brisbane for six years and completed school there.

Postcard from Tahiti

Carli Christian

Tahiti is my favourite destination. I could feel our culture in my soul when I was there.

Postcard from Europe

Hayley Mundy

Whether it's a Villa in the South of France, a River Cruise on the Rhine or a Coach Tour of Italy, Europe is the diverse destination that captures so many hearts!

Postcard from Japan

Hayley Mundy

What an incredible opportunity it was to visit Japan! I traveled here in June 2019, with Wendy Wu Tours. Japan is such a beautiful country filled with the most Incredible Scenery, Peaceful Temples and Shrines, Exciting Cities and Delicious Food.

Postcard from Sri Lanka

Hayley Mundy

If you're looking for a destination that is still somewhat untouched by too many tourists then Sri Lanka is the place for you. Such a diverse country!

Postcard from New York

Hayley Mundy

To Celebrate Ten years with House of Travel in Papamoa, a few of us packed our Winter Woolies and headed to The Big Apple for a week in December 2014. Visiting New York at this time of year was fantastic!

Postcard from Cambodia

Hayley Mundy

Cruising on the Mekong meant that you get to see a lot of Cambodia in total comfort. Seeing life on the river and how the Cambodian people live was very interesting, and travelling with Avalon Waterways was just the icing on the cake, they sure do know how to look after their guests!

Myanmar - My advice - go now!

Wendy Harrison

I'd literally jump at the chance to go back to Myanmar (formally known as Burma) again! The food is to die for, the beaches are beautiful, and it’s so steeped in history and rich culture.

Postcard from France

Tanya Aitken

I am seriously in love with France, be it the Glitz of Paris, The charming villages of Rural France, be it Provence, Burgundy, coastal or inland I just can't seem too every have enough time here.

Postcard from Africa

Tanya Aitken

AFRICA was a life long dream to experience real wilderness, and when we finally got there it exceeded everything I could have imagined.

Postcard from the Maldives

Liz Sherry

Club Med Maldives Kani, May 2016

Arriving into Male airport was an experience in itself, as we arrived via Singapore Airlines straight to our water taxi (located at the airport) that transported us by moonlight to our Clubmed bungalow, set within this garden island close to the waters edge. Upon waking in the morning I loved exploring our island oasis, with turquoise waters and pure white sand.

Viking Orion Ocean Cruise

Courtney Cameron

My first cruise experience and onboard Viking!

Postcard from Las Vegas!

Hayley Mundy

How much can you pack into 48 hours in Las Vegas, well it turns out LOTS!

Postcard from Melbourne

Hayley Mundy

Oh Melbourne I LOVE YOU!!!

Postcard from Los Angeles

Hayley Mundy

A quick but super fun trip to LA! How fun to stroll along the Hollywood Walk of Fame, trying to spot my favourite Movie and Music Superstars!

Postcard from Bali

Courtney Cameron

Bali- More than just markets and beach clubs!

Postcard from Hawaii

Courtney Cameron

I visited Hawaii on a family holiday for the first time in 2023.

Postcard from Samoa

Courtney Cameron

Just wow! Samoa blew me away. I loved hiring a car and scooter to get out and explore Lalomanu Beach, and snorkeling spots. So many different varieties of fish to see less than a meter from shore. Stunning coastal walks and waterfalls for a quick dip after a hot day.