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House of Travel Tauranga: The Crossing

Let’s connect

2 Taurikura Drive, Tauriko
Tauranga
Bay of Plenty
3171
Monday
9:00am - 5:00pm
Tuesday
9:00am - 5:00pm
Wednesday
9:00am - 5:00pm
Thursday
9:00am - 5:00pm
Friday
9:00am - 5:00pm
Saturday
Closed
Sunday
Closed

Welcome to House of Travel The Crossing

Nothing is ever too large or too small for our team and we’ve got a gold mine of ideas and tips to make your holiday or travel experiences better than you’d ever imagined.

We believe in the power of human connection to create the best holidays, someone who knows you and knows travel, and we have an unbeatable network of travel partners.

We live, breathe and dream travel (you might say we’re addicted!) - so wherever’s next on your must-visit list, you can bet at least one of our team has either been there, or sent someone there.

We understand that planning a trip now requires an even greater pool of knowledge, experience, and time to ensure the best outcome, and we’re with you every step of the way.

We also know your down time is precious and we think everyone deserves the best holiday possible.

That’s why we promise that if a curveball gets thrown your way, we’ll get it sorted for you, so you can relax and get on with enjoying your holiday.

When it comes to making travel plans, we believe nothing beats being able to speak with your own personal travel advisor face to face. So, if you’re ready to chat about your plans and dreams, simply give us a call to make an instore appointment - that way we can guarantee you uninterrupted time to discuss your holiday plans with one our experienced globe-trotting travel gurus.

But we recognise that getting together in person isn’t always possible, so if you’re unable to make it instore, we can always meet with you virtually (via video appointment) - and best of all it’s easy! Or of course, you can still contact us by email or phone.

It’s your holiday, and the way you choose to plan it, is entirely up to you - we’re ready when you are.

Tanya Aitken
Owner Operator


🎄Our Christmas Hours:

22nd December: 9am-4:30pm
23rd December -26th December: CLOSED
27th December: 9am-4:30pm
28th December: 9am-4:30pm
29th December: 9am-4:30pm
30th December - 2nd January: CLOSED
3rd January: Back to usual business hours




Meet the team

Travel fuels my soul, the experiences, the opportunities, the culture, the adventures, I have been lucky enough to have a career that is a labour of love. Planning holidays with a high degree of skill, attention and knowledge has become my trade mark.
Travel fuels my soul, the experiences, the opportunities, the culture, the adventures, I have been lucky enough to have a career that is a labour of love. Planning holidays with a high degree of skill, attention and knowledge has become my trade mark.
Even after 25 years in travel, I still feel that child-like giddy excitement whenever I travel. I'm constantly looking for new ways to feed my wanderlust, and I love that I get to inspire people's adventures, and help to create the best holiday. I'm literally obsessed by travel, and looking for new ways to feed not only my wanderlust, but that of my clients. It's the desire to see new places, meet new people, and experience those once in a lifetime pinch yourself moments.
Even after 25 years in travel, I still feel that child-like giddy excitement whenever I travel. I'm constantly looking for new ways to feed my wanderlust, and I love that I get to inspire people's adventures, and help to create the best holiday. I'm literally obsessed by travel, and looking for new ways to feed not only my wanderlust, but that of my clients. It's the desire to see new places, meet new people, and experience those once in a lifetime pinch yourself moments.
After 30 years selling travel, its still a buzz creating fabulous holidays, watching my clients anticipation and being apart of the planning, knowing the excitement they have towards their journey and of course hearing all about it when they return ... It's almost as good as being on the trip with them!
After 30 years selling travel, its still a buzz creating fabulous holidays, watching my clients anticipation and being apart of the planning, knowing the excitement they have towards their journey and of course hearing all about it when they return ... It's almost as good as being on the trip with them!
I love creating memorable experiences! A Wedding and Special Events Coordinator of the South Pacific. Having been involved in all areas of travel and hospitality industry, my knowledge and passion of culture and soul foods bringing comfort and warmth to your travel experience.
I love creating memorable experiences! A Wedding and Special Events Coordinator of the South Pacific. Having been involved in all areas of travel and hospitality industry, my knowledge and passion of culture and soul foods bringing comfort and warmth to your travel experience.
10 years in travel. I was “bitten by the travel bug” at age 15 on my first overseas trip. From there travel through South East Asia and New York cemented my love of visiting new places and experiencing new cultures. Travel was well and truly in my blood! I love working with people to make their dream come true. Bring your ideas to me and I'll work with you to turn these into a reality!
10 years in travel. I was “bitten by the travel bug” at age 15 on my first overseas trip. From there travel through South East Asia and New York cemented my love of visiting new places and experiencing new cultures. Travel was well and truly in my blood! I love working with people to make their dream come true. Bring your ideas to me and I'll work with you to turn these into a reality!
As your personal holiday builder I am here to take the stress out of your next holiday. Be it a family trip over the Tasman or romantic getaway to one of the sun soaked Pacific Islands, or maybe a bucket list destination trip.
As your personal holiday builder I am here to take the stress out of your next holiday. Be it a family trip over the Tasman or romantic getaway to one of the sun soaked Pacific Islands, or maybe a bucket list destination trip.
With a passion for adventure and a keen eye for detail, I’m always on the lookout for hidden gems, unique experiences and trending destinations. Whether you're looking for a thrill-seeking adventure or a peaceful escape into nature, I have the drive to help you plan the trip of a lifetime.
With a passion for adventure and a keen eye for detail, I’m always on the lookout for hidden gems, unique experiences and trending destinations. Whether you're looking for a thrill-seeking adventure or a peaceful escape into nature, I have the drive to help you plan the trip of a lifetime.

What our customers have to say

  • We cannot recommend Hayley and the team from HOT at the Tauranga Crossing enough. We found Hayley to be extremely professional and knowledgeable with our trip we booked to the UK. Hayley also went above and beyond when my husband fell sick while we were overseas and not able the travel home on the date booked. Hayley was a true advocate for us when it came to dealing with our insurance company and rescheduling our flights home. This is definitely the reason you should book through HOT for piece of mind, especially when things don’t quite go to plan. They even have a 24hr service meaning you can talk to one of the team in emergency situations, which we had to use due to the time difference. Thanks so much again to Hayley and team. Truly grateful 🙏
  • I have used Jazmin at HOT for numerous travel adventures now, she is super efficient, hugely knowledgeable and an all round star. She wraps travel packages perfectly and I would'nt go anywhere else. 5 star service always!
    Suzie
  • Amazing service, Wendy went above and beyond for us more than once. The rest of the team is also awesome. We wouldn’t use any other travel agency, these guys simply are the best and truly care. We are looking forward to many trips to come! Thank you again team!
    Ewelina
  • Jessica was extremely helpful and for filled all our requests with our bookings for up coming trip to Sydney to celebrate my wife's 80th birthday. She was very thorough and if there was something she wasn't 100 Percent sure about she checked with another senior agent. Her follow up also impressed us and we would have no hesitation in recommending her and HOT
    Peter
  • Prompt replies and worked through our requirements. Offered different suggestions and kept to our budget. Was available to talk to on the phone, as well as through email. Whole process was quick and easy and pleasant.
    Ellen
  • I want to say "thanks so very much", for you efforts and hard work. You have done a great job and it is really appreciated.
    Kerena
  • House of Travel have been incredible for us. Having to travel in COVID times they were with us every step, planning everything perfectly and having a bunch of alternate plan B's in case. Their knowledge and planning is A+++. Can't thank Tanya and her team enough. Travel agent Rockstars!!
    Glen
  • Tanya was absolutely amazing!! She was full of amazing advice and helped make our trip seamless. Tanya stayed in contact throughout the whole process and even while we were away and when I returned. We are so thankful for everything that Tanya did for us.
    Mandy

News and events

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    FOREIGN EXCHANGE

    TRAVELEX WORLDWIDE MONEY

    You asked and we listened! We now have Travelex in-store here for all your foreign exchanged needs. They are open Monday-Friday 9:00am-4:30pm.

    Want to chat before popping in?
    You can contact them on 07-543-0441 or tvx1476@travelex.com
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    BOEING 787 LANDS IN ANTARCTICA

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    ROLLER-COASTERS OR WATERSLIDES? WHY NOT BOTH?

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    ENGINE ISSUES CAUSE 2 YEAR DELAYS FOR AIR NEW ZEALAND

    In July this year, engine manufacturer Pratt and Whitney announced that 700 planes across the globe need to be inspected. Air New Zealand has 17 Airbus A320 and A321 NEO's which fly to Australia, Pacific Islands and other domestic routes need to be inspected. Chief executive Greg Foran said most customers are still likely to fly on the same day however, some international flights will move a day either side of their original booking date. A refund will be available to the 150,000 affected passengers if their changed service doesn't suit there itineraries. This will see the pause to direct flights from Auckland to Hobart and Seoul from April 2024.
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    P&O TO INTRODUCE STARLINK CONNECTIONS

    From snapping your friends or uploading your cruise experiences on Instagram and Facebook, internet connection is a necessity. As more and more people choose to cruise around the world, demand for faster Wi-Fi is a must. P&O have a solution. P&O are introducing Starlink across all fleets, with Pacific Adventure and Pacific Encounter already offering the improved internet. Pacific Explorer is expected to to feature this later in the month. Starlink, the satellite internet project by SpaceX. Deploying a constellation of satellites to provide high-speed internet globally, especially in remote and underserved areas like the middle of the Pacific Ocean.
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    EXCITING INNOVATIONS TO THE WAY WE TRAVEL

    With the world reopening and travel is becoming more attractive than ever. Innovations are set in place to make the travelling experience so much better. Imagine not having to talk to anyone, show your passport to anyone, just a streamlined experience. Facial recognition systems, AI integration, robotic logistics, all to create a smooth and streamlined experience. We are also seeing hints of potential supersonic travel being re-introduced since Concorde's failure in the early 2000s. These exciting innovations are a matter of when, rather than if. Changi International Airport is taking these innovations and aiming to implement them in early 2024. Can we see the same for Auckland Airport? Definitely.
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    DELTA TOUCHES DOWN IN AUCKLAND FOR THE FIRST TIME

    Delta Airlines, one of the biggest American airline brands touches down for the first time in history in Auckland on the 30th October as the airlines introduced a new direct flight from Los Angeles to Auckland. The service will be all-year round with daily flights during summer, then reduing to a 3 flights per week schedule during the winter period (April to October) Delta will be using one of their Airbus A350-900, seating 339 passengers on the 13-hour journey across the pacific ocean.
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    QANTAS ALLOWS "NEIGHBOUR FREE" UPGRADE FROM NEW ZEALAND

    The Australian airline is now trialing a new feature which allows passengers flying on trans-Tasman flights alongside flights to the US and Singapore to purchase an empty seat next to them. The trial period is undisclosed, however, following an evaluation of the trial, more international routes may see this option become available. The way it works: Passenger's on eligible flights will receive a notification 2 days before departure offering this upgrade to "reserve" the seat next to them. As it's not guaranteed, if the seat is sold after "reserving," the passenger is refunded.
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    SINGAPORE'S NEWLY RENOVATED CYCLE PATH

    Planning a trip to Singapore? The newly renovated cycle path is a must-see. It's called the Singapore-Kranji railway and now you can enjoy a bike ride through Singapore on one of the countries most historic features which debuted 120 years ago. The final train journey operated in 2011 and it was then closed until it was revitalised into a bike path for locals and tourists to soak up the unique history of Singapore. The route passes through Singapore's beautiful wildlife to the urban infrastructure.

Our travel stories

Postcard from Lord Howe Island

Lord Howe Island, NSW Australia.

A true hidden gem of the world unknown to many. I've always described it as stepping into its only eco climate, native flora and fauna with cascading cliff faces and No.1 world Hikes, Mount Gower. 

Postcard from Norfolk Islands

The past 14 years I returned to the island after a decade of living abroad to become the islands resident Wedding Planner with a venue in the heart of Burnt Pine. There isn't much I don't know about Norfolk...

Postcard from Gold Coast

I've frequented the Gold Coast many times over the years, lived in Brisbane for six years and completed school there.

Postcard from Tahiti

Tahiti is my favourite destination. I could feel our culture in my soul when I was there.

Postcards from Europe

Whether it's a Villa in the South of France, a River Cruise on the Rhine or a Coach Tour of Italy, Europe is the diverse destination that captures so many hearts! 


Postcard from Japan

What an incredible opportunity it was to visit Japan!  I traveled here in June 2019, with Wendy Wu Tours.  Japan is such a beautiful country filled with the most Incredible Scenery, Peaceful Temples and Shrines, Exciting Cities and Delicious Food.  

Postcards from Sri Lanka

If you're looking for a destination that is still somewhat untouched by too many tourists then Sri Lanka is the place for you. Such a diverse country!  


Postcards from New York

To Celebrate Ten years with House of Travel in Papamoa, a few of us packed our Winter Woolies and headed to The Big Apple for a week in December 2014.  Visiting New York at this time of year was fantastic! 


Postcards from Cambodia

Cruising on the Mekong meant that you get to see a lot of Cambodia in total comfort.  Seeing life on the river and how the Cambodian people live was very interesting, and travelling with Avalon Waterways was just the icing on the cake, they sure do know how to look after their guests!

Myanmar - My advice - go now!

I'd literally jump at the chance to go back to Myanmar (formally known as Burma) again! The food is to die for, the beaches are beautiful, and it’s so steeped in history and rich culture. 

Postcards from France

I am seriously in love with France, be it the Glitz of Paris, The charming villages of Rural France, be it Provence, Burgundy, coastal or inland I just can't seem too every have enough time here.

Postcards from Africa

AFRICA was a life long dream to experience real wilderness, and when we finally got there it exceeded everything I could have imagined. 

Our HOT Deals

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    WORLDWIDE DEALS ON SALE - LIMITED TIME ONLY

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    Flights, 4 nights, transfers, breakfasts & more from
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    RHYTHM & ALPS

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