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+64 7-542-9300
papamoa@hot.co.nz
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House of Travel Papamoa

Let’s connect

+64 7-542-9300 papamoa@hot.co.nz
APPOINTMENT RECOMMENDED
Shop 23, Papamoa Plaza, 7 Gravatt Road
Papamoa
Bay of Plenty
3118
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Monday
9:00am - 5:00pm
Tuesday
9:00am - 5:00pm
Wednesday
9:00am - 5:00pm
Thursday
9:00am - 5:00pm
Friday
9:00am - 5:00pm
Saturday
9:00am - 1:00pm
Sunday
Closed
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  Christmas Hours   

  • 20th December - 9.00am - 5.00pm 
  • 21st - 22nd December - CLOSED 
  • 23rd - 24th December - 9.00am - 5.00pm 
  • 25th - 26th December - CLOSED 
  • 27th December - 9.00am - 5.00pm
  • 28th - 29th December - CLOSED 
  • 30th - 31st December - 9.00am - 5.00pm
  • 1st - 2nd January- CLOSED 
  • 3rd January - 9.00am - 5.00pm 
  • 4th January - CLOSED

Saturdays 9am-1pm operating from House of Travel Papamoa on +64 7-542-9300

Welcome to House of Travel Papamoa

Nothing is ever too large or too small for our team and we’ve got a gold mine of ideas and tips to make your holiday or travel experiences better than you’d ever imagined.

We believe in the power of human connection to create the best holidays, someone who knows you and knows travel, and we have an unbeatable network of travel partners.

We live, breathe and dream travel (you might say we’re addicted!) - so wherever’s next on your must-visit list, you can bet at least one of our team has either been there, or sent someone there.

We understand that planning a trip now requires an even greater pool of knowledge, experience, and time to ensure the best outcome, and we’re with you every step of the way.

We also know your down time is precious and we think everyone deserves the best holiday possible.

That’s why we promise that if a curveball gets thrown your way, we’ll get it sorted for you, so you can relax and get on with enjoying your holiday.

When it comes to making travel plans, we believe nothing beats being able to speak with your own personal travel advisor face to face. So, if you’re ready to chat about your plans and dreams, simply give us a call to make an instore appointment - that way we can guarantee you uninterrupted time to discuss your holiday plans with one our experienced globe-trotting travel gurus.

But we recognise that getting together in person isn’t always possible, so if you’re unable to make it instore, we can always meet with you virtually (via video appointment) - and best of all it’s easy! Or of course, you can still contact us by email or phone.

It’s your holiday, and the way you choose to plan it, is entirely up to you - we’re ready when you are.

Tanya Aitken
Owner Operator



Meet the team

Headshot Tanya Aitken

Tanya Aitken

Owner Operator
Explore Profile
Travel fuels my soul, the experiences, the opportunities, the culture, the adventures, I have been lucky enough to have a career that is a labour of love. Planning holidays with a high degree of skill, attention and knowledge has become my trade mark.
Travel fuels my soul, the experiences, the opportunities, the culture, the adventures, I have been lucky enough to have a career that is a labour of love. Planning holidays with a high degree of skill, attention and knowledge has become my trade mark.
Headshot Esther Ru Bay

Esther Ru Bay

Manager
Explore Profile
Over the last 18 years I have sent many people to many different places, learning more every time. I enjoy working with people to plan their adventures to create memories to keep for life.
Over the last 18 years I have sent many people to many different places, learning more every time. I enjoy working with people to plan their adventures to create memories to keep for life.
Headshot Charlotte Campbell

Charlotte Campbell

Travel Consultant
Explore Profile
Travel has been an integral part of my life for over 20 years, and I can't imagine pursuing anything else. This year, I proudly celebrate my 17th year with House of Travel Papamoa, where I truly love being a 'hottie.'
Travel has been an integral part of my life for over 20 years, and I can't imagine pursuing anything else. This year, I proudly celebrate my 17th year with House of Travel Papamoa, where I truly love being a 'hottie.'
Headshot Jo McLaughlin

Jo McLaughlin

Travel Consultant
Explore Profile
I joined the House of Travel team in April 2022. I have been working in Travel for over 9 years. I love meeting new people and building relationships with my clients. I'm down to earth, approachable, and friendly.
I joined the House of Travel team in April 2022. I have been working in Travel for over 9 years. I love meeting new people and building relationships with my clients. I'm down to earth, approachable, and friendly.
Headshot Nicky Aitken

Nicky Aitken

Travel Consultant
Explore Profile
For me, choosing a favourite destination is impossible, I seem to have formed a deep affection for every place I've been fortunate enough to visit. I’d love to help you plan your next holiday, let’s uncover the world together!
For me, choosing a favourite destination is impossible, I seem to have formed a deep affection for every place I've been fortunate enough to visit. I’d love to help you plan your next holiday, let’s uncover the world together!
Headshot Carli Christian

Carli Christian

Travel Consultant
Explore Profile
I love creating memorable experiences! A Wedding and Special Events Coordinator of the South Pacific. Having been involved in all areas of travel and hospitality industry, my knowledge and passion of culture and soul foods bringing comfort and warmth to your travel experience.
I love creating memorable experiences! A Wedding and Special Events Coordinator of the South Pacific. Having been involved in all areas of travel and hospitality industry, my knowledge and passion of culture and soul foods bringing comfort and warmth to your travel experience.
Headshot Carly Dorrington

Carly Dorrington

Travel Consultant
Explore Profile
As a passionate globetrotter, I've explored the corners of the world with my three adventurous children and alongside friends and family, indulging in everything from backpacking escapades to luxurious resort retreats and exhilarating cruises.
As a passionate globetrotter, I've explored the corners of the world with my three adventurous children and alongside friends and family, indulging in everything from backpacking escapades to luxurious resort retreats and exhilarating cruises.

What our customers have to say

  • Very helpful so much easier than trying to do bookings ourselves!
    Marilyn

  • I have used HoT Papamoa for several overseas trips, both simple and complex, and cannot recommend them highly enough. They are experts in arranging (and rearranging!) flights, transfers, accommodation and tours, have great recommendations, and link seamlessly with contacts in other countries. They are also super responsive and delightful to deal with. Contact HoT for your next holiday - you won't be disappointed!
    Steve

  • An absolute pleasure dealing with Charlotte Campbell from HOT Papamoa. She goes above and beyond to help you with your holiday needs. She's one in a million, & a real asset to House of travel Papamoa!!!!
    Daz

  • Esther RuBay has been our family travel agent for around 15 years. She is extremely professional and goes above & beyond when booking our family holidays, to set us up for the best possible experiences. Esther is easy to communicate with & very efficient. I highly recommend her.
    Louise

  • Thanks to Jo, my trips are booked and I couldn't be more excited .. After a few years of no overseas travel, having Jo book my flights and then come up with wonderful hotel options which are now booked is awesome. Jo is so lovely to deal with and look forward to working with her on future travel plans ..
    Catherine

  • Tanya is fantastic! She organised my entire trip and would recommend her and her team to anyone (:
    Isabella

  • Having exclusively used Charlotte previously we trust her expertise professionalism and common sense with her enormous knowledge and tremendous customer support.
    Anne

  • House of Travel have been incredible for us. Having to travel in COVID times they were with us every step, planning everything perfectly and having a bunch of alternate plan B's in case. Their knowledge and planning is A+++. Can't thank Tanya and her team enough. Travel agent Rockstars!!
    Glen

  • Tanya was absolutely amazing!! She was full of amazing advice and helped make our trip seamless. Tanya stayed in contact throughout the whole process and even while we were away and when I returned. We are so thankful for everything that Tanya did for us.
    Mandy

  • Nicky's quick response to all questions was great and when I asked for recommendations on hotels, she had a good selection
    Jolene

  • Great experience booking through Carly at House of Travel Papamoa. Really easy to deal with, good communication and peace of mind for our upcoming holiday. 100% recommend!
    Portia

  • Carly just made or visit to House of Travel easy for us and she looked into other options for us. We come out every happy with the experience. Thank you Carly.
    Kelvin

  • Carly could preempt what I might need and was very open to my questions, nothing was an issue! Fab consultant, fast and a pleasure to deal with.
    Kim

  • Very friendly, easy to deal with, knowledgeable, nothing a problem. Lots of patience sorting changes until we got it right. First time with Carly, not disappointed, would certainly work with again and recommend to others.
    John

  • My recently completed return trip to Spain was successful. The booking process with the H. O. T. agent at Papamoa was straightforward, seamless. Charlotte was professional and took the potential stress away, from what was to be rather a tough visit to family. Sincere thanks to the team. I highly recommend the team at House of Travel, Papamoa
    Wayne

News and events

  • CLI Top 10 Badge 2024

    A GREAT BIG THANK YOU - #1 FOR CUSTOMER EXPERIENCE

    We don’t like to brag, but we’re super proud to have been recognised as New Zealand’s number 1 brand for customer experience in Kantar’s Customer Leadership Index survey. This recognition means the world to us because they reflect our dedication to our customers, our customer first approach and enriching lives through travel.
  • Disney Adventure Park Suzanne Andrews

    Disneyland's 70th Anniversary Celebration

    Disneyland is gearing up to celebrate its 70th anniversary next year. Kicking off on May 16, 2025, celebrations at the "Happiest Place on Earth" will run through the summer of 2026. The festivities will include special décor, food and beverages, limited-time entertainment, and more.
  • IMG 0485 Melissa Wallace Italy

    Italy bans Airbnb self-check-ins

    Travellers to Italy will have an extra step now as Airbnb rentals will no longer use lockboxes for self-check-in, following a new law aimed at enhancing security and preventing terrorism. Guests must now coordinate directly with their hosts for check-in.

Our travel stories

London Jessica Osbourn

Postcard from London

Jessica Osbourn

Postcard from London.

This was a really special trip. December of 2019, just before Covid 19 took over the world...

Canal Boat Tanya Aitken

Postcard from France

Tanya Aitken

I am seriously in love with France, be it the Glitz of Paris, The charming villages of Rural France, be it Provence, Burgundy, coastal or inland I just can't seem too every have enough time here.

View From The Envoy Hotel Jo McLaughlin

Boston Trip June 2023

Jo McLaughlin

I absolutely loved exploring Boston on a bike with Urban Adventures.  The city view bike tour takes you through six different neighbourhoods and you cycle past countless historical and cultural sites throughout the city.  

Vortex At The Jewel Charlotte Campbell

Postcard from Singapore

Charlotte Campbell

Busy and unique - the city state of Singapore is worth more than a quick stopover.  Check out the Gardens by the Bay during the day and at night for the light show, visit Chinatown and be brave - try the durian, it's not as bad as you think!  

Hawaii Jo McLaughlin

Hawai`i June 2023

Jo McLaughlin

I flew with Hawaiian Airlines in an Extra Comfort seat which I would recommend paying a bit more to do so.  

Mt Rosa Snowstorm Charlotte Campbell

Postcard from the South Island

Charlotte Campbell

Stuck in New Zealand for a few years so we took the opportunity to discover our beautiful South Island over two trips totaling around 6 weeks in winter of 2021 and 2022.  


Sabi Sabi Morning Safari 2018 Tanya Aitken

Postcard from Africa

Tanya Aitken

AFRICA was a life long dream to experience real wilderness, and when we finally got there it exceeded everything I could have imagined. 

Ice Maree Thompson

Christmas in the USA

Maree Thompson

Wow there is nothing like a Xmas in USA and being in a totally different hemisphere!!....


Europe - River Cruise Nicky Aitken

Europe River Cruises Nicky Aitken

Nicky Aitken

Cruising on the Danube River has been the ultimate experience ! This has to be on everybody's bucket list. 

Postcard from Seven Seas Explorer

Postcard from Seven Seas Explorer

Esther Ru Bay

Regent Seven Seas is all-inclusive and when they say all-inclusive the mean all-inclusive. We spent 6 nights on the ship and had a $0 bill at the end of the trip. It includes all restaurants on the ship, your drinks around the ship and in your minibar, shore excursions and laundry. 

Postcard from Cabo San Lucas

Postcard from Cabo San Lucas

Carly Dorrington

Cabo San Lucas offers remarkable resorts and a vibrant atmosphere near the marina. It is an excellent destination for game fishing and various watersports.

Postcard from San Diego Carly Dorrington

Postcard from San Diego

Carly Dorrington

Just a few hours' drive south from the lively atmosphere of LA, you'll find San Diego, known for its vibrant nightlife and shopping scene. 

Postcard from Carly Dorrington

Postcard from Disneyland

Carly Dorrington

Disneyland was truly a dream fulfilled! 

Postcard from Hollywood Carly Dorrington

Postcard from Hollywood

Carly Dorrington

Exploring Hollywood in search of my favorite movie stars was a blast. 

Postcard from San Francisco

Carly Dorrington

Celebrating the 4th of July in San Francisco is a blast, especially with fireworks lighting up the sky from Pier 39.

South Africa Charlotte

Postcard from South Africa

Charlotte Campbell
Oh wow, South Africa! As a first-time visitor, it truly exceeded all my expectations.
Postcard from Vietnam Nicky Aitken

Postcard from Vietnam

Nicky Aitken

I just love Asia, but a country that has surprised me and I just want to see more, is Vietnam. Vietnam has so much to offer , for any traveller. From the most amazing people, the food, shopping, fascinating history, pristine beautiful beaches, nightlife and more.

Postcard from Celebrity Edge Carly Dorrington

Postcard from Celebrity Edge

Carly Dorrington

The Celebrity Edge is indeed a stunning ship, and the Magic Carpet is such a unique feature. It's not just a functional element for tender operations; it's almost like a floating lounge, offering great views and a sense of excitement as it moves up and down the side of the ship. 

Postcard from Vietnam Nicky Aitken

Postcard from Vietnam

Nicky Aitken

It is really difficult to say which destination is my favourite, having travelled the world.

view all stories from House of Travel Papamoa

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