House of Travel Mount Maunganui

Let’s connect

+64 7-572-8000 MtMaunganui@hot.co.nz

APPOINTMENT RECOMMENDED

The Cruise Deck, 169 Maunganui Rd, Mount Maunganui

Tauranga

Bay of Plenty

3116

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Monday

9:00am - 5:00pm

Tuesday

9:00am - 5:00pm

Wednesday

9:00am - 5:00pm

Thursday

9:00am - 5:00pm

Friday

9:00am - 5:00pm

Saturday

Closed

Sunday

Closed

Book an instore appointment

Book a video appointment

Enquire now

Christmas Hours

20th December - 9.00am - 5.00pm
21st - 22nd December - CLOSED
23rd - 24th December - 9.00am - 5.00pm
25th - 26th December - CLOSED
28th - 29th December - CLOSED
1-2nd January - CLOSED
4th January - CLOSED

Saturdays 9am-1pm operating from House of Travel Papamoa on +64 7-542-9300

Welcome to House of Travel Mount Maunganui

Nothing is ever too large or too small for our team and we’ve got a gold mine of ideas and tips to make your holiday or travel experiences better than you’d ever imagined.

We believe in the power of human connection to create the best holidays, someone who knows you and knows travel, and we have an unbeatable network of travel partners.

We live, breathe and dream travel (you might say we’re addicted!) - so wherever’s next on your must-visit list, you can bet at least one of our team has either been there, or sent someone there.

We understand that planning a trip now requires an even greater pool of knowledge, experience, and time to ensure the best outcome, and we’re with you every step of the way.

We also know your down time is precious and we think everyone deserves the best holiday possible.

That’s why we promise that if a curveball gets thrown your way, we’ll get it sorted for you, so you can relax and get on with enjoying your holiday.

When it comes to making travel plans, we believe nothing beats being able to speak with your own personal travel advisor face to face. So, if you’re ready to chat about your plans and dreams, simply give us a call to make an instore appointment - that way we can guarantee you uninterrupted time to discuss your holiday plans with one our experienced globe-trotting travel gurus.

But we recognise that getting together in person isn’t always possible, so if you’re unable to make it instore, we can always meet with you virtually (via video appointment) - and best of all it’s easy! Or of course, you can still contact us by email or phone.

It’s your holiday, and the way you choose to plan it, is entirely up to you - we’re ready when you are.

Tanya Aitken

Owner Operator

Meet the team

Tanya Aitken

Owner Operator

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Travel fuels my soul, the experiences, the opportunities, the culture, the adventures, I have been lucky enough to have a career that is a labour of love. Planning holidays with a high degree of skill, attention and knowledge has become my trade mark.

Shelley Rich

Manager

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I have been a part of the travel industry for over 30 years and still love it! I love to travel and I often joke with my clients that I live vicariously through them. Planning the perfect holiday for my clients fills me with joy.

Stephanie Towers

Senior Travel Consultant

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Travel is in my blood, and my love for my job shines through, going above and beyond for my clients to ensure their needs are met with warmth, kindness, and an attentive ear.

Maree Thompson

Senior Travel Consultant

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I have always been passionate about creating the ultimate holidays and feel that makes me the best planner of your holidays that I can be!! I think the benefit you get with me is the experience I have had planning and travel and the places I have travelled.

Chelsea Rowe

Travel Consultant

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I'm honestly in my dream job - I get to combine my passion for travel with my love of organisation and planning. Travel has changed so much over the last few years and continues to do so, which means there are more details to consider than ever before.

Loris Sowman

Senior Travel Consultant

Explore Profile

After many years in the travel industry, what makes this job special to me, is having my clients return from their trips to tell me about their adventures and then wanting to rebook another holiday with me - they do say the best way to overcome the post-travel blues is to already be planning your next one, and I couldn’t agree more!

Cherry McGovern

Travel Consultant

Explore Profile

Having worked in the Travel Industry for 9 years and counting, I am incredibly passionate about detail and no trip is too small! I have lived in London & Perth, both opening destinations for me to explore!

What our customers have to say

Loris is always professional, prompt and super efficient in sorting out my travels. Loris has been my go-to consultant ever since she started working in the industry. Loris always goes the extra mile to ensure that all bases are covered in my travel plans.

Jacobus
our travel agent Steph was amazing! She was always quick to respond to our questions, had great communication, was flexible to make changes to flights when we were worried about early morning fog potentially delaying our flight from Hawkes Bay to Auckland (we didn't want to miss our international flight). She often went the extra mile, helping us with korean visas, travel advice for flights etc. Highly recommend House of Travel and especially Steph!

Amy
House of Travel Mount [Shelley Rich] was just incredible, going above and beyond organising my trip to Europe including eight flights. Unfortunately just before leaving NZ went into lockdown and everything was cancelled. Shelley's support was just outstanding. She organised a refund for all my booked flights, she kept me constantly updated with the latest travel news, it was absolutely AMAZING. I just can't recommend her and her team, highly enough. I'll be back once I'm able to go to Europe again, thanks heaps Shelley, your very happy customer :)

Steffi
Shelley and the team have been looking after me and my travel arrangements for some time now, both personal travel and business. I have nothing but good things to say about the house of travel team at Mt Maunganui, in my case they have been miracle workers ! In the new world of be clever and do it yourself on line, I say, be smart and get Shelley and the team to do it for you ! !

Andrew
We recently went on a trip to Queenstown and booked through house of travel mount Maunganui. We worked with Tanya and Shelly and both ladies were amazing!! We were meant to fly from Auckland but due to level 4 conditions for Auckland we had to change this last minute and they worked so hard for us to find the best flights at the best rate! We were so happy with the outcome and would 100% work with them again in the future for any upcoming trips!! Highly recommend :)

Georgia
Shelley from House of Travel was great to go through, and made my trip completely stress free! Shelley had organised multiple overseas flights for me and managed to secure a spot in MIQ without any hassle. Super lovely and always there if you have any questions or concerns. Highly recommend going through House of Travel Mt Maunganui!

Sarah
Chelsea has given us the best travel service we have ever had, and we have travelled a lot. She is thorough, really researches possibilities, is proactive and quick to get back to you. Her enthusiasm is infectious and it certainly excites you for the trip ahead.

Terry
Loris is so quick and very responsive , she gives the most professional service . love dealing with Loris

Ann Marie
Outstanding consultant. Stephanie knows exactly how we like to travel and makes it happen with ease. I only have to pay the invoice! Always available and quick to respond. Stephanie has excellent product knowledge that is often not seen in other consultants we have used in the past. We appreciate Stephanie's expertise. Thank you Stephanie.

Andrew
House of Travel have been incredible for us. Having to travel in COVID times they were with us every step, planning everything perfectly and having a bunch of alternate plan B's in case. Their knowledge and planning is A+++. Can't thank Tanya and her team enough. Travel agent Rockstars!!

Glen
Tanya was absolutely amazing!! She was full of amazing advice and helped make our trip seamless. Tanya stayed in contact throughout the whole process and even while we were away and when I returned. We are so thankful for everything that Tanya did for us.

Mandy
It was our first time using a travel agency and will 100% be booking with Stephanie at house of travel again! The whole process was made so much easier with her organising and sending us any information that we needed to know, most of which hadn’t crossed our minds. She was available whenever we had any questions and helped us when our luggage was left behind at an airport. So good at her job!

Crystal
Excellent communication skills. Friendly and helpful. Prepared to listen to what I want and actioned this. We have had two great holidays organized by Stephanie. We will use her for any future travel.

Colin
Maree Thompson has been our Travel Agent for many years. She has always listened to us, and come up with the most amazing places to go, stay, and see. We went to Maree last year, to help us organize a trip to Europe. What she organized for us was incredible-and we have just had the trip of a life time. We had never travelled to Europe and The United Kingdom before, so her advise and ideas were really valuable. We had no idea! The advise for extra leg room on the long flights, was invaluable. Maree's recommendation for the Hop on, Hop Off tour bus was fantastic-And all accommodation along the way, was superb. Dubai stop over was a highlight-and the tours we did. The Insight Bus Tour, and Maree's advise to stay at meeting point Hotel in London-was great. Our tour with Insight was really good, and flying out of Paris to Singapore at the end of Tour, was a good idea-with a stop over in Singapore to recover, and have fun. Again accommodation perfect. Final stop Brisbane with family, then home. We can't recommend thank Maree enough. She is the Best!

Lynette and Jack (John)

News and events

A GREAT BIG THANK YOU - #1 FOR CUSTOMER EXPERIENCE

We don’t like to brag, but we’re super proud to have been recognised as New Zealand’s number 1 brand for customer experience in Kantar’s Customer Leadership Index survey. This recognition means the world to us because they reflect our dedication to our customers, our customer first approach and enriching lives through travel.
Disneyland's 70th Anniversary Celebration

Disneyland is gearing up to celebrate its 70th anniversary next year. Kicking off on May 16, 2025, celebrations at the "Happiest Place on Earth" will run through the summer of 2026. The festivities will include special décor, food and beverages, limited-time entertainment, and more.
Italy bans Airbnb self-check-ins

Travellers to Italy will have an extra step now as Airbnb rentals will no longer use lockboxes for self-check-in, following a new law aimed at enhancing security and preventing terrorism. Guests must now coordinate directly with their hosts for check-in.

Our travel stories

Postcard from Africa

Shelley Rich

Africa is a truly enriching experience, with my safari experiences leaving an every lasting impression on me, I can’t wait to go back!

My Trafalgar Tour

Shelley Rich

I was lucky enough to experience European Tour with Trafalgar Tours. Our itinerary started in Geneva and finished in Barcelona. Taking in some of the gems in Provence and Northern Spain.

Postcard from Pacific Northwest USA.

Chelsea Rowe

In September 2019, my brother and I did a two week hiking trip through the Canadian Rockies (amazing). When we finished up in Vancouver, we hired a car for a week and drove a few hours South to cross the border into the US.

Postcard from Alaska

Chelsea Rowe

It's funny how certain photos that aren't particularly something you want to print or show other people can evoke memories years later. For me seeing the photo I took from my cabin looking out the balcony reminds me of waking up and...

Postcard from Canada

Chelsea Rowe

My brother and I did a camping tour in autumn in Canada. To this day its the most fun I've had in my life. A minivan of people from around the world becoming friends, camping in gorgeous locations, hiking, canoeing, cooking together and just getting up to general shenanigans in one of the most scenic locations I've ever been to.

Postcard from New Zealand

Chelsea Rowe

Postcard from South Island. For those of us who love to travel, how often do we end up missing our own backyards? I was mid-30's before I went on my first proper roundtrip down the South Island...

Postcard from India

Shelley Rich

Walking through the doors of the Taj Mahal was one of those moments I won't forget.

Postcard from Seattle and Portland

Chelsea Rowe

My family has a love of aviation with three generations of pilots. So when my brother and I were in the Pacific Northwest in 2019 we were excited to visit The Museum of Flight in Seattle, as well as the Evergreen Aviation and Space Museum in McMinnville, Oregon.

Postcard from France

Tanya Aitken

I am seriously in love with France, be it the Glitz of Paris, The charming villages of Rural France, be it Provence, Burgundy, coastal or inland I just can't seem too every have enough time here.

Postcard from Las Vegas

Loris Sowman

An internationally renowned major resort city, known primarily for its gambling, shopping, fine dining, entertainment, and nightlife.

Postcard from Dubai

Loris Sowman

A stopover in Dubai enroute to Europe gives you the chance to experience a stunning city in the desert.

Postcard from Africa

Tanya Aitken

AFRICA was a life long dream to experience real wilderness, and when we finally got there it exceeded everything I could have imagined.

Avalon River Cruise Basel to Amsterdam

Shelley Rich

My Avalon River Cruise experience was incredible and truly exceeded my expectations.

Postcard from Mamanuca Islands, Fiji

Chelsea Rowe

I was lucky enough to get hosted by Tourism Fiji on a trip to the Mamanuca Islands in Fiji (pronounced Mamanuthas).

Cruising on the Danube on Viking

Shelley Rich

Cruising the Danube on Viking during Christmas time is absolutely enchanting! The combination of exploring the Christmas Markets while enjoying the scenic river views is magical . The aromas of mulled wine and roasted chestnuts definitely adds to the festive charm, especially for us Kiwis from the Southern Hemisphere where we dream of a white Christmas.