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Shelley Rich

Lovely to meet you

I have been a part of the travel industry for over 30 years and still love it!

I love to travel and I often joke with my clients that I live vicariously through them.

Planning the perfect holiday for my clients fills me with joy. I take pride in what I do and love sharing my passion of travel.

Many of my clients have become life long friends. 


My favourite holiday memories

  • Danube River
    The Danube River

    River Cruising is such an amazing holiday. Nothing better than waking up each morning in a new small town along the Danube and going for an early morning walk to explore before everyone starts their day. Such a beautiful part of Europe with so much to offer, see and do!

  • Budapest
    Christmas Markets Budapest

    What could be better than hot warm mulled wine on a cold winters night while exploring the Christmas Markets! The markets are amazing full lots of beautiful Christmas themed stall but also full of happy people, live music and amazing food stalls that really make you feel in the Christmas Spirit!

  • Cruising
    Cruising Shelley Rich

    Cruising is such a fantastic way of seeing destinations. I have been lucky enough to enjoy a few difference cruise lines but this one was pretty special. I was just a short hop from Southampton to Normandy for a weekend as part of her naming celebration. Whilst in Normandy I got to go to Bayeux and visit the war grave of my great Uncle, something I will never forget.

  • Vietnam
    Vietnam Shelley Rich

    When you think of Vietnam you think of Hoi An. This is an amazing preserved Ancient Village on the River and a MUST when visiting Vietnam. 

  • Paris
    Shelley Rich Paris

    I loved visiting the magical city of Paris with my daughter, exploring the iconic landmarks like the Eiffel Tower, Louvre Museum, Notre-Dame Cathedral, and the Arc de Triomphe.

    A great tip is to go to the top of the Arc de Triomphe where you can get a selfie with the Eiffel Tower in the back ground and then watch in ore the madness of car’s navigating the busiest and most challenging intersections in Paris. 

Creating better holidays 

Whatever your travel dreams, I will work with you to create the best holiday possible. The holidays I specialise in include:

  • Hiking Walking
  • Skiing
  • Adventure
  • Coach Touring
  • Small Ship Cruising
  • Expedition Cruising
  • Ocean Cruising
  • River Cruising
  • Couples Travel
  • Family Travel
  • Group Travel
  • Luxury Travel
  • Road Trips
  • Safaris
  • Train Journeys

My travel passions

River Cruising - Is an amazing way to experience a region, allowing you to travel with a small number of like minded travelers, explore a new destination each day and learn from experts about historical landmarks and events.  Its relaxing and easy giving you a deeper appreciation for the history, art, music, & cuisine you're experiencing.

Ocean Cruising - Whether it just a little 3 night taster cruise or a Round the World experience, cruising has so much to offer everyone.  The main thing to consider when looking at a cruise is -  The itinerary, the size of the ship, the facilities on board, the market the brand caters to and the value it offers.   I've had the opportunity to do a number of cruises and to see mostly all the cruise lines that come into the Tauranga Port, so I have a vast understanding of each cruise line and the experience to match the right cruise with the right customers. 

Europe - I have been to Europe a number of times and whilst there is still much more there on my bucket list for me to visit,  I love talking Europe & discovering what it has to offer. I really enjoy creating bespoke holidays what not only tick off some of the major cities but also give you the option of finding little gems that create the most memorable experiences.  

Africa - Has so much to offer travelers, its a destination that for most people is a once in a life time experience so it needs to be perfect.   Over the years I have worked a number of operators and supplies and have hand picked a few of my favorites that offer my clients different experiences for different budgets.  They deliver what is expected and feedback is always amazing! 

Some of the destinations I have explored

ASIA: Bali, Indonesia | China | Hong Kong | India/Nepal/Bhutan | Malaysia/Borneo | Maldives | Singapore | Thailand | Vietnam/Cambodia/Laos
AUSTRALIA: Brisbane | Darwin/Red Centre | Gold Coast | Hobart, Tasmania | Melbourne, Victoria | Sunshine Coast | Sydney, New South Wales
NORTH AMERICA: Alaska | Canada | Hawai`i | USA
SOUTH PACIFIC: Fiji | New Caledonia | Rarotonga, Cook Islands | Samoa | Vanuatu
UK/EUROPE: Austria | Germany | Hungary | England | France | Netherlands | Russia | Scotland | Spain/Portugal | Switzerland | Wales

What my customers have to say

  • House of Travel Mount [Shelley Rich] was just incredible, going above and beyond organising my trip to Europe including eight flights. Unfortunately just before leaving NZ went into lockdown and everything was cancelled. Shelley's support was just outstanding. She organised a refund for all my booked flights, she kept me constantly updated with the latest travel news, it was absolutely AMAZING. I just can't recommend her and her team, highly enough. I'll be back once I'm able to go to Europe again, thanks heaps Shelley, your very happy customer :)
  • Shelley and the team have been looking after me and my travel arrangements for some time now, both personal travel and business. I have nothing but good things to say about the house of travel team at Mt Maunganui, in my case they have been miracle workers ! In the new world of be clever and do it yourself on line, I say, be smart and get Shelley and the team to do it for you ! !
  • We recently went on a trip to Queenstown and booked through house of travel mount Maunganui. We worked with Tanya and Shelly and both ladies were amazing!! We were meant to fly from Auckland but due to level 4 conditions for Auckland we had to change this last minute and they worked so hard for us to find the best flights at the best rate! We were so happy with the outcome and would 100% work with them again in the future for any upcoming trips!! Highly recommend :)
  • Shelley from House of Travel was great to go through, and made my trip completely stress free! Shelley had organised multiple overseas flights for me and managed to secure a spot in MIQ without any hassle. Super lovely and always there if you have any questions or concerns. Highly recommend going through House of Travel Mt Maunganui!
  • Shelley was very understanding when we had to re-plan my trip due to it being over budget and she truly made me feel like she had my best interests throughout my whole process to ensure I got the most out of my trip. I would highly recommend Shelley.

My travel stories

My Trafalgar Tour

I was lucky enough to experience European Tour with Trafalgar Tours.  Our itinerary started in Geneva and finished in Barcelona.  Taking in some of the gems in Provence and Northern Spain. 

Postcard from India

Walking through the doors of the Taj Mahal was one of those moments I won't forget. 

Postcard from Lyon

I love exploring. This is one of the oldest streets in Lyon which dates back to the 15th Century. 

Avalon River Cruise Basel to Amsterdam

My Avalon River Cruise experience was incredible and truly exceeded my expectations. 

Awards & qualifications

  • Cruise Line International Association