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House of Travel High Street Lanes

Let’s connect

255 St Asaph Street
Christchurch Central City
Christchurch
8011
Monday
9:00am - 5:30pm
Tuesday
9:00am - 5:30pm
Wednesday
9:00am - 5:30pm
Thursday
9:00am - 5:30pm
Friday
9:00am - 5:30pm
Saturday
10:00am - 1:00pm
Sunday
Closed

Welcome to House of Travel High St Lanes, Christchurch CBD


Come and see us @ 255 St Asaph St, Christchurch Central City.

Do you want the back-up of someone trustworthy and contactable at anytime of the day or night, whilst you are travelling?

At House of Travel High Street Lanes, Christchurch we get all the latest updated information fed to us. With any travels, there is always going to be questions and unknowns when there is change.

We’re a reliable source of knowledge and expertise and are easy to contact when or if change does occur. We are the calm voice at the end of the phone any time of day or night. We offer you the protection of being part of one of the largest NZ travel agency brands, as well as being TAANZ (Travel Agent Association New Zealand) bonded, which means your funds are safe with us. We are also CLIA Cruise Accredited and are regularly updated by airline and tour company representatives so our information is fresh and accurate.

Working as a travel arranger for the past 19 years, we have created and enhanced thousands of beautiful travel itineraries.

We have won Top Consultant awards over several years, as well as Gold and Silver Sales Awards. In fact we have a table full of awards in our office!

We believe this comes down to giving professional advice with exceptional communication.

We’re a brilliant sound board and genuinely care for YOU, our customers. This is what we do for a living. Your end result will always be better.

We look forward to hearing from you.

Sarah Crowe
Owner Operator


Meet the team

Hello! Creating beautiful itineraries, is what I thrive on. I feel grateful that I work in such a positive and exciting industry where there is always new products and destinations we can share with you.
Hello! Creating beautiful itineraries, is what I thrive on. I feel grateful that I work in such a positive and exciting industry where there is always new products and destinations we can share with you.
Hi, my name is Jamie Campbell. I am passionate about travel and have travelled to 18 countries across 4 continents and have plenty more exploring to do. I am the resident sports fan and have been lucky to experience some of the great stadiums around the world. Ask me about how you can complete your sports fan bucket list. I understand that you as my customer needs support, someone who will listen to you, and fresh ideas on how to make your holiday better than you could do yourself.
Hi, my name is Jamie Campbell. I am passionate about travel and have travelled to 18 countries across 4 continents and have plenty more exploring to do. I am the resident sports fan and have been lucky to experience some of the great stadiums around the world. Ask me about how you can complete your sports fan bucket list. I understand that you as my customer needs support, someone who will listen to you, and fresh ideas on how to make your holiday better than you could do yourself.

Jolene John Send email to Jolene John

Senior Travel Consultant
Hi, I’m Jolene. I have lived in many places across the globe and am passionate about travel.
Hi, I’m Jolene. I have lived in many places across the globe and am passionate about travel.
As a Travel Consultant with 20 years of experience, I am deeply passionate about crafting unforgettable Holidays for my clients.
As a Travel Consultant with 20 years of experience, I am deeply passionate about crafting unforgettable Holidays for my clients.
Hello, I'm Megan Loughridge, and I've recently rejoined the Travel Industry with a renewed passion. As someone who adores planning my own adventures almost as much as experiencing them firsthand, I understand the importance of every detail in creating unforgettable journeys.
Hello, I'm Megan Loughridge, and I've recently rejoined the Travel Industry with a renewed passion. As someone who adores planning my own adventures almost as much as experiencing them firsthand, I understand the importance of every detail in creating unforgettable journeys.
I love and get joy from creating amazing holidays and experiences for people. I have travelled extensively all around the world so wherever you want to go or whatever you want to do I can assist you with reaching your dream holiday.
I love and get joy from creating amazing holidays and experiences for people. I have travelled extensively all around the world so wherever you want to go or whatever you want to do I can assist you with reaching your dream holiday.
Kia Ora! I'm Cez and I am back in the travel industry. I am knowledgeable with various destinations and It would be my pleasure to assist you and your love ones create your travel plans. “The journey of a thousand miles begins with a single step.” I'm determined and I simply love to help the best way I can.
Kia Ora! I'm Cez and I am back in the travel industry. I am knowledgeable with various destinations and It would be my pleasure to assist you and your love ones create your travel plans. “The journey of a thousand miles begins with a single step.” I'm determined and I simply love to help the best way I can.
Hi I am Sapphire After 16 years flying the sky's my feet are now grounded but that hasn't slowed my love of travel, with small children at home our trips might have changed but I love seeing them discover everything new that travel brings to your life.
Hi I am Sapphire After 16 years flying the sky's my feet are now grounded but that hasn't slowed my love of travel, with small children at home our trips might have changed but I love seeing them discover everything new that travel brings to your life.
Hi I'm Savarnnah! I bring a touch of magic to travel planning with a strong knowledge of Fiji, Australia, and Bali and cruising. I specialise in creating dream vacations, I excel at crafting personalised itineraries that turn holidays into unforgettable memories
Hi I'm Savarnnah! I bring a touch of magic to travel planning with a strong knowledge of Fiji, Australia, and Bali and cruising. I specialise in creating dream vacations, I excel at crafting personalised itineraries that turn holidays into unforgettable memories
With over 12 years of experience in the travel industry and a proud gold award to my name, I’m passionate about discovering and sharing unique destinations with my clients.
With over 12 years of experience in the travel industry and a proud gold award to my name, I’m passionate about discovering and sharing unique destinations with my clients.
I can’t wait to meet you and help turn your travel dreams into reality! Originally from South Africa I have over 20 years experience working in New Zealand, South Africa and the UK, I genuinely love arranging holidays.
I can’t wait to meet you and help turn your travel dreams into reality! Originally from South Africa I have over 20 years experience working in New Zealand, South Africa and the UK, I genuinely love arranging holidays.

Customer Video Reviews

What our customers have to say

  • Nigel has consistently gone above and beyond to get our bookings right. Although the travel industry is incredibly busy at the moment, and our itineraries have been anything but straightforward, he has always come up trumps. Nothing seems to stress him out - at least on the outside - and it has been our great pleasure to work with him. A wholehearted recommendation from us. Thank you.
    Hamish
  • We had great service from Princess, she was efficient and responsive, and found flights that met our requirements.
    Jill
  • Princess at HOT was great to work with. She patiently listened to our requests and worked hard on our behalf to get the flights that we wanted. I would highly recommend this service, we are going forward with confidence and look forward to travelling.
    Eleanor
  • Our recently holiday to Rarotonga was organised by Princess and we couldn't have been happier with the service. We found her very accommodating and willing to meet our requirement and answer any questions. She also surprised us with fruit platters on our arrival to Palm Grove to celebrate our anniversary. We have been planning a trip to Europe also with Princess and she has been fantastic with her help in this area.
    Craig & Sharon
  • I recently engaged in the assistance and expertise off Nigel Bennett from High Street HOT Chch to help plan and book my holiday to Mexico. He was so informative, helpful , always responded to emails promptly - and most importantly - helped put together an amazing trip to Mexico for myself and 2 Children. Would absolutely recommend him to anyone I know - seeking assistance from a travel agent.
    Sue-Anne
  • We've been working with Sarah for a couple of weeks to plan a big overseas trip, and she has been incredibly effective: listening carefully to our needs; making adjustments where requested; very quick responses; and mindful of our budget requirements. And now it's locked and loaded, and we can start planning the middle bit! Wonderful experience so far. No stress, clear communication, and infinite patience.
    Anna
  • Sarah was extremely helpful as well as being personable and welcoming. We had a very flexible, multi-location trip to book which left us with too many options as to where to fly in/out of. Sarah spent over an hour with us listening to what we needed, and trying out multiple different flight options, using her expert industry knowledge to help us get a very good price. We will definitely be returning when booking future trips!
    Jessica
  • Princess helped us plan our trip to Hawaii and Maui. She nailed the accommodation brief and we ended up with fantastic accommodation in Waikiki with beach front views right in the heart of the beach. Wailea Resort on Maui was perfect with a range of relaxing options, beach walks, turtles near the shore, and an epic water slide. Princess also helped us with a number of Tours including Pearl Harbour and Snorkelling to Molokini Crater and Turtle Town. Both were fantastic and highly recommend. Our request for a Jeep Wrangler was also a bonus. The whole trip ran smoothly thanks for the incredible planning and organising by Princess. Thanks for an incredible holiday.
    Teresa
  • Sarah Crowe did an amazing job throughout the process of booking flights for my trip with my partner from NZ to Mexico and the UK. We approached her with a quote from a different travel agent, which we thought was very expensive, and she bet it by $2,000! Sarah was extremely responsive to our urgent request over email - she replied on a Sunday evening and we had secured our flights by Monday afternoon. Sarah had good knowledge about the logistics of different airlines and airports. It was also helpful that she gave us options we could choose between. Cannot recommend enough!
    Joanna
  • We had the pleasure of working with Jolene who helped us organise our overseas family trip for December. We have found her very helpful. There was open and clear communications throughout the process. She answered each of the questions we had, and there were many :) We now have peace of mind having our trip and insurance organised. Would highly recommend :) Thanks again Jolene.
    Genevieve
  • Torin has been wonderful to deal with. With him, I’ve planned a museum/history trip renting a Tesla and driving across California/Nevada/Arizona, flying into Washington DC, and a train to New York City. Then visiting a friend in London, a friend taking me all across Ireland, and a stop in Singapore on the way home. I had gotten the run around from another travel agent, with long periods waiting for them to reply, or send updates. I was sick of waiting, asking for updates….and then being subsequently forgotten about. House of Travel High Street Lanes came highly recommended, so I gave them a chance. I’m glad I did! Torin was glad to book an initial appointment. I since had two further face to face catch-ups, and all the way through he has stayed in touch by email. I feel Torin listened to my travel plans, and took my interests into account. Some of his hotel knowledge in particular has been fantastic. He has situated me near hidden gems that showed he’d really listened to my ideas and hobbies. One particular example, choosing New York City’s Moxy Hotel near Time Square. It is not only close to many places a NYC visitor would enjoy, but also very near the hotel where inventor Nikola Tesla passed away. It’s a historic spot for nerds like myself :-) Torin knows a lot about aviation history, and I feel he really “gets” both his industry, and what an overseas traveller is looking for. Thank you Torin, you’ve been a great mate helping with my dream holiday :-)
    Jordan
  • Kristen is a gem! She listened to exactly what I needed and provided a perfect solution. Fantastic communication skills - I was kept up to date with everything and she took the time to make sure my holiday went well on my return Everything Kristen organised went to plan without any hiccups. I think she also found fantastic pricing for our trip too. 10/10 I will definitely have Kristen arrange my next trip!
    Hamish
  • Kristen was professional and competent - great to feel confident heading off on a trip to the other side of the world Thanks
    Dave
  • Kristen is the Travel Agent you want! She goes above and beyond to make sure your wants are met and is brilliant at explaining all the details. Couldn’t recommend her highly enough!
    Jala
  • Can’t thank Kristen Tetenburg enough for her help in making our travel plans happen. Our request was time critical and a little complicated, she dealt with it very efficiently and professionally. She was calm, found us a great deal and provided all the extra information to ensure our trip went smoothly. Highly recommend and a pleasure to work with such a professional that loves her job. Thanks Kristen!
    Simon
  • Kristen is a gem! She listened to exactly what I needed and provided a perfect solution. Fantastic communication skills - I was kept up to date with everything and she took the time to make sure my holiday went well on my return. Everything Kristen organised went to plan without any hiccups. I think she also found fantastic pricing for our trip too. 10/10 I will definitely have Kristen arrange my next trip!
    Ken
  • We engaged with Nigel Bennett as our travel agent for the United States, and what we can say is we were elated and extremely satisfied with the work and itinerary he produced. Nigel was punctual, patient and was very thorough with our planning for inept travellers such as us. I not only would encourage anyone to go visit him for travel assistance but I plan to engage with Nigel again for my next holiday plans. We are very content with his efforts and arguably he went over and above what most travel agents would do. Thank you Nigel for curating one of the best experiences of my life!
    Jack
  • My elderly mother took a tumble in the UK and broke her pelvis, being in Nz I couldn't be further away. She has very little friends or family to rely on, so I was advised to get there ASAP! Rang this gentleman called Nigel and let him know the circumstances and he had an option of flights, busses, and insurance all covered within a few hours! I picked one and I'm off within the week! This guy is my saviour/hero! Can't thank Nigel enough for his speediness and understanding. Someone give that man a Speights!
    Laura
  • Nigel was super helpful putting together our travel itinerary and made sure we had all the pre travel info that we could require
    Bronwyn
  • Having used NIgel @ HoT on our 2023 winter trip to the US it was a no-brainer to contact him again - especially as a torn ACL necessitated a travel insurance claim on that previous trip. Nigel was fabulous, arranging business class flights home (as my partner had to have her leg straight). Our 2025 trip will be less eventful :) but have definitely taken the recommended insurance.
    Steve

News and events

  • CLI Top 10 Badge 2024

    A GREAT BIG THANK YOU - #1 FOR CUSTOMER EXPERIENCE

    We don’t like to brag, but we’re super proud to have been recognised as New Zealand’s number 1 brand for customer experience in Kantar’s Customer Leadership Index survey. This recognition means the world to us because they reflect our dedication to our customers, our customer first approach and enriching lives through travel.
  • Future Of Travel

    What does the future of air travel look like?

    The future of travel could be closer than we think. Alaska Airlines certainly thinks so. Alaska Airlines has announced a new investment in aircraft company JetZero. JetZero is currently working towards designing and manufacturing a super-wide aircraft known as a "blended wing body," where efficiency increases as well as cabin experience.
  • Disney New Ships

    Disney announces cruise line expansion - 4 new ships!

    By 2031, Disney is aiming to have a fleet size of 13. Spreading the magic of Disney to everyone, in every corner of the world. The names of these ships are still in development but we know we can expect some magical moments to be made onboard these exciting new Disney Cruise Line ships.
  • First Class In Business

    First class for the price of business class?

    Imagine getting the first class treatment for a business class ticket price! Well now it's possible! Qatar Airways already luxurious business class suite is going to be vamped up with even more perks. The top rated business class in the world will be receiving upgrades like Caviar, 4K OLED screens, AI Digital Human cabin crew members and a whole lot more!
  • Porsche

    Ever wondered what it's like to race on an F1 track?

    Hunter Valley, AUS is welcoming a new resort which includes a fully functional F1 track. The F1 track is designed by the Tilke Group, the main Formula 1 track designers internationally. The resort will be called Black Rock Motor Resort and it will include Go-karting, racer training, a cafe, accommodation and a function centre.
  • Cruise Destiny

    Disney reveal the name of their newest Disney ship!

    Disney has revealed their newest cruise ship name and it will shock you. The Disney Destiny will prolong the legacy and history of the Disney Cruise Line. The Disney Destiny was inspired by every character and every great Disney story. The ship will immerse passengers in the Disney greats of The Lion King, Hercules, and One Hundred and One Dalmations.
  • Qatar

    Qatar's new in-flight AI assistant

    Technology is allowing for AI to be incorporated into many aspects of everyday life. In-flight assistance is no different. Qatar's AI assistant Sama, meaning Sky is part of Qatar Airway's Qverse and will assist you on your flight and on the ground. Sama helps with 3d renderings of airports for map and guides, help answer questions about baggage, check-in, and more in real time. Giving customer experience and customer service on top of the competition.

Our travel stories

Postcard from P&O Cruise

I'm passionate about cruising, which I find to be an incredible way to explore the world. With so much to do and see, and everything included, cruising offers a seamless and enriching travel experience.

Postcard from Malaysia

In July 2024, I explored the vibrant cultures of Malaysia and Singapore. 

Postcard from Europe

In May and June 2023, I embarked on a 6-week solo adventure through the UK and Europe. 

Postcard from Mekong River - Vietnam & Cambodia

I was lucky enough to fit in one last trip before COVID hit, and it turned out to be an unforgettable experience.

Our HOT Deals

  • Fully Escorted

    EUROPE RIVER CRUISING 2024

    Departing 11 Jul 2024 - 24 day tour from
    $19,369
    per person share twin
    Includes: Return economy class flights from Christchurch to Europe on Singapore Airlines, 2 night stopover & sightseeing in Singapore, 4 night stopover & sightseeing in Budapest, 16 day River Cruise from Budapest to Amsterdam on Avalon’s suite ship Imagery II in a twin or double deluxe stateroom, all meals onboard, add wine with lunch & dinner, Airport taxes, Port Charges & Gratuities.
    View flyer

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