Torin has been wonderful to deal with. With him, I’ve planned a museum/history trip renting a Tesla and driving across California/Nevada/Arizona, flying into Washington DC, and a train to New York City. Then visiting a friend in London, a friend taking me all across Ireland, and a stop in Singapore on the way home. I had gotten the run around from another travel agent, with long periods waiting for them to reply, or send updates. I was sick of waiting, asking for updates….and then being subsequently forgotten about. House of Travel High Street Lanes came highly recommended, so I gave them a chance. I’m glad I did! Torin was glad to book an initial appointment. I since had two further face to face catch-ups, and all the way through he has stayed in touch by email. I feel Torin listened to my travel plans, and took my interests into account. Some of his hotel knowledge in particular has been fantastic. He has situated me near hidden gems that showed he’d really listened to my ideas and hobbies. One particular example, choosing New York City’s Moxy Hotel near Time Square. It is not only close to many places a NYC visitor would enjoy, but also very near the hotel where inventor Nikola Tesla passed away. It’s a historic spot for nerds like myself :-) Torin knows a lot about aviation history, and I feel he really “gets” both his industry, and what an overseas traveller is looking for. Thank you Torin, you’ve been a great mate helping with my dream holiday :-)