Let’s connect

+64 9-360-5760
ponsonby@hot.co.nz
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Store Hero House of Travel Ponsonby

House of Travel Ponsonby

Let’s connect

+64 9-360-5760 ponsonby@hot.co.nz
All Saints Centre, 282 Ponsonby Road
Ponsonby
Auckland
1011
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Monday
9:00am - 4:30pm
Tuesday
9:00am - 4:30pm
Wednesday
9:00am - 4:30pm
Thursday
9:00am - 4:30pm
Friday
9:00am - 4:30pm
Saturday
Closed
Sunday
Closed
Enquire now
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Welcome to House of Travel Ponsonby


Proudly New Zealand owned and operated, we pride ourselves on our great customer service, coupled with a very well-travelled and experienced team. We can inspire you to book whatever your ultimate holiday may be, we know almost every corner of the globe and if we don’t, we know experts who do!

Together with our experience, your research and ideas we can work together to make your travel dreams come true. We offer unbiased advice and recommendations based on our years of industry and personal knowledge.

We have cultivated long-standing relationships with suppliers to ensure your travel journey meets and exceeds your travel expectations.

Part of our service is having the peace of mind of our afterhours service & 24/7 monitoring while you’re away, so you can relax knowing we are there every step of the way.

We look forward to welcoming you in-store, by phone or email.


Patrick McCarthy

Owner Operator


Meet the team

Headshot Patrick McCarthy

Patrick McCarthy

Owner Operator
Explore Profile
I have a genuine passion to create the very best holiday memories for my customers. I take all the effort and stress out of planning an amazing holiday and available any time every step of the way, before, during and after travel.
I have a genuine passion to create the very best holiday memories for my customers. I take all the effort and stress out of planning an amazing holiday and available any time every step of the way, before, during and after travel.
Bea Moss

Bea Moss

Travel Consultant
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Travel is my passion and to be able to share this with others is the best part of the job. I love planning trips with customers and making peoples dream holiday come true whilst creating brilliant memories for life.
Travel is my passion and to be able to share this with others is the best part of the job. I love planning trips with customers and making peoples dream holiday come true whilst creating brilliant memories for life.
Headshot Bev Mitchell

Beverley Mitchell

Travel Consultant
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I love sharing my passion for travel – when travel bug gets you there is no going back. I enjoy helping my clients see new places and experience those pinch me moments which create life long memories.
I love sharing my passion for travel – when travel bug gets you there is no going back. I enjoy helping my clients see new places and experience those pinch me moments which create life long memories.
Jen Ford Profile

Jen Ford

Travel Consultant
Explore Profile
I bring over 20 years of industry expertise and 30 years of travel experience, spanning every stage of life. From backpacking on working holidays to traveling solo, as a couple, and with babies and children, I’ve experienced nearly every way to explore the world.
I bring over 20 years of industry expertise and 30 years of travel experience, spanning every stage of life. From backpacking on working holidays to traveling solo, as a couple, and with babies and children, I’ve experienced nearly every way to explore the world.
Headshot Kim Ormsby 673d0690ba7bc

Kim Ormsby

Senior Travel Advisor
Explore Profile
I have over 30 years of retail experience and love to turn my clients dreams into reality. Whether it be your dream cruise to the Med or bucket list experience of doing an African Safari! Travel is my passion.
I have over 30 years of retail experience and love to turn my clients dreams into reality. Whether it be your dream cruise to the Med or bucket list experience of doing an African Safari! Travel is my passion.
Headshot Michelle McCarthy

Michelle McCarthy

Travel Consultant
Explore Profile
With over 20 years of industry experience I take the hassle out of the planning and booking process and can offer you a one stop shop for your next getaway. What's best is we are with you every step of the way to ensure your experience is seamless from start to finish, that's why our customers keep coming back!
With over 20 years of industry experience I take the hassle out of the planning and booking process and can offer you a one stop shop for your next getaway. What's best is we are with you every step of the way to ensure your experience is seamless from start to finish, that's why our customers keep coming back!

What our customers have to say

  • Bea Moss made it very easy and effortless to book my flights. During a bit of a stressful time for me, I needed to changed dates and locations, and nothing was an issue (despite me feeling really annoying for doing so). Great service, will absolutely recommend. Thanks, Bea!
    James Valentine

  • Bea was extremely patient and accommodating when we asked for different options and added additional travellers last minute. Exceptional, prompt service and always friendly and willing to help! Bea was incredibly professional and provided great options. Although we changed our mind and added additional travellers nothing was a bother for Bea who always responded promptly to suit our needs. Thank you
    Andrea Campbell

  • Bea always replies to my email correspondence promptly, is personable, efficient and diligent.
    Howard Charles Lee

  • Bea was flexible with my ever changing plans and was super professional. Nothing seemed a problem to change. I usually book my own travel online but i will go to Bea next time we book family travel, it was much easier and i compared online prices as we made the bookings and she did better than the web based prices.
    Arthur Rasmussen

  • Jen was very friendly on the phone and got us a great deal for our flight. Jen spent time looking into various airline options to find one that suited our needs which we really appreciated.
    Paula

  • One phone call and she put our holiday in place, fantastic service, would definitely use Jen again. Jen worked with both us and a travel companion to make sure we were both close together at the resort, had the same flights, transfers etc. Very happy customers
    Yvonne

  • Very responsive to our inquiry / offered advice to assist us to satisfy our requirement, very helpful responded very quickly.
    Linda

  • Due to a family emergency, I asked Jen to book a return flight to the Netherlands without much notice. She came up with a prompt, affordable plan. I had a very comfortable trip for which I am very thankful. This is now the second time that Jen Ford from House of Travel Ponsonby has helped me to book flights and a holiday. I trust her judgement implicitly
    Maria

News and events

  • CLI Top 10 Badge 2024

    A GREAT BIG THANK YOU - #1 FOR CUSTOMER EXPERIENCE

    We don’t like to brag, but we’re super proud to have been recognised as New Zealand’s number 1 brand for customer experience in Kantar’s Customer Leadership Index survey. This recognition means the world to us because they reflect our dedication to our customers, our customer first approach and enriching lives through travel.
  • Disney Adventure Park Suzanne Andrews

    Disneyland's 70th Anniversary Celebration

    Disneyland is gearing up to celebrate its 70th anniversary next year. Kicking off on May 16, 2025, celebrations at the "Happiest Place on Earth" will run through the summer of 2026. The festivities will include special décor, food and beverages, limited-time entertainment, and more.
  • IMG 0485 Melissa Wallace Italy

    Italy bans Airbnb self-check-ins

    Travellers to Italy will have an extra step now as Airbnb rentals will no longer use lockboxes for self-check-in, following a new law aimed at enhancing security and preventing terrorism. Guests must now coordinate directly with their hosts for check-in.

Our travel stories

Maldives Vanessa Noronha

Postcard from Maldives

Maldives is a dream destination for many travelers who want to enjoy the beauty of nature and have some unforgettable adventures. Whether you are looking for a romantic getaway, a family vacation, or a solo trip, Maldives has something for everyone and every budget. 

HKTB NZFamTour Vanessa Noronha

Postcard from Hong Kong

My short 4 night stay in Hong Kong recently was extraordinary. This is a great stopover destination for travelers who want to experience a vibrant and diverse city. 

Hawaii Vanessa Noronha

Postcards from Honolulu

In Hawai`i you will be welcomed with a warm ALOHA from the locals. If you are looking for an island destination with a small city influence this is the place to go. From the adventurous kind to the sit back and relax and the shopaholics.

Sri Lanka Vanessa Noronha

Postcard from Sri Lanka

Sri Lanka is a fantastic destination all year round. I'd recommend visiting the South West Coast region between October-April and the East Coast from May - September. Sri Lanka offers amazing culture, history, nature, wildlife, cuisine and beaches!

San Fran Vanessa Noronha

Postcard from San Francisco

Going to California for the first time, we decided to do both Los Angeles and San Francisco in one week. 

Postcard from Positano Jen Ford

Postcard from Positano

Jen Ford

A few years ago, I embarked on a walking tour from Ravello to Positano with my mum, and it was an unforgettable experience. 

view all stories from House of Travel Ponsonby

Store awards

HOT Ponsonby highlights


Cruise with us!

HOT Ponsonby is an International Cruise Accredited Agency. We love cruising and House of Travel always offer great cruise packages on sale. Whether you are a first-timer or a frequent cruiser, come in and see one of our experienced and accredited Cruise Consultants in-store today.

> Click here for our latest HOT Cruise Deals


Planning a wedding & honeymoon?

Overseas Weddings are incredibly romantic and exotic. We have hand-picked a selection of destinations to suit every taste and budget - the possibilities are endless! Honeymoons are the most relaxing part of a wedding... so let us help you pick the perfect romantic location to enjoy your time together. A Honeymoon Bridal Registry is also available.

> Start your planning today: email now