Store Hero House of Travel Ponsonby

Jen Ford

Lovely to meet you

I bring over 20 years of industry expertise and 30 years of travel experience, spanning every stage of life. From backpacking on working holidays to traveling solo, as a couple, and with babies and children, I’ve experienced nearly every way to explore the world. This firsthand knowledge allows me to understand what makes a holiday seamless and convenient for any traveller.

I take a relaxed and stress-free approach to planning your holiday, backed by the expertise and efficiency to handle all the details behind the scenes.

I'm excited to help plan your next holiday, whether it’s simple or more involved. 


Jen


My favourite holiday memories

  • London/UK
    London/UK Jen Ford

    London is magical at Christmas (and any time of year)! Give me a call, and I’ll share all the details. Picture this: cozy pubs, shopping at Harrods, a cup of tea in one of their bougie restaurants, a stroll down Regent Street, and a wander into Soho. There’s so much to see and experience—you’ll love it!

  • Gold Coast & Sunshine Coast
    Gold Coast and Sunshine Coast Jen Ford

    As an Aussie born and bred, I’ve been to the Gold Coast more times than I can count. From Coolangatta to Noosa, I know the top spots—restaurants, beaches, resorts—you name it. And the best time to visit? Pretty much all year round!

  • China
    China Jen Ford

    I recently visited China in November 2024, and I have to say, I absolutely loved its unique blend of ordered chaos. From bullet trains to the Terracotta Warriors, adorable pandas, and incredible food, eclectic markets full of life -  it’s an unforgettable experience. Planning a trip to China can be a bit tricky, so reach out if you need advice! The best part? Right now, you can enjoy a 15-day visa-free stay—don’t miss this opportunity!

  • Bangkok
    Asia Jen Ford

    Asia is one of my specialties! As a former tour leader in Vietnam and Cambodia, I’ve explored both countries extensively. I’m also a big fan of Thailand, Hong Kong, and Singapore—perfect for a quick stopover or an incredible two-week getaway. Let me help you make the most of your time in this amazing region!

  • Canada
    Lake Louise Jen Ford

    Canada, you’ll always have my heart. Way back when, I spent 10 months working in the Rockies, with Lake Louise and Banff as my old stomping grounds. Whether it’s summer or winter, there’s always something to do—it’s the ultimate destination for outdoor lovers. From Vancouver to Calgary (and maybe even a touch of Toronto), I’ve got you covered!

Some of the destinations I have explored

ASIA: Bali, Indonesia | China | Hong Kong | Korea | Singapore | Thailand | Vietnam/Cambodia/Laos
AUSTRALIA: Adelaide, South Australia | Brisbane, Queensland | Darwin/Red Centre | Gold Coast, Queensland | Hobart, Tasmania | Melbourne, Victoria | Sunshine Coast, Queensland | Sydney, New South Wales
NORTH AMERICA: Canada | USA
SOUTH PACIFIC: Fiji | Norfolk Island | Vanuatu 
UK/EUROPE: Belgium | England | France | Italy


What my customers have to say

  • Jen was very friendly on the phone and got us a great deal for our flight. Jen spent time looking into various airline options to find one that suited our needs which we really appreciated.
    Paula
  • One phone call and she put our holiday in place, fantastic service, would definitely use Jen again. Jen worked with both us and a travel companion to make sure we were both close together at the resort, had the same flights, transfers etc. Very happy customers
    Yvonne
  • Very responsive to our inquiry / offered advice to assist us to satisfy our requirement, very helpful responded very quickly.
    Linda
  • Due to a family emergency, I asked Jen to book a return flight to the Netherlands without much notice. She came up with a prompt, affordable plan. I had a very comfortable trip for which I am very thankful. This is now the second time that Jen Ford from House of Travel Ponsonby has helped me to book flights and a holiday. I trust her judgement implicitly
    Maria

My travel stories

Postcard from Positano

A few years ago, I embarked on a walking tour from Ravello to Positano with my mum, and it was an unforgettable experience. 

Awards & qualifications

  • 25 Years Industry Experience